Handle all queries in a polite, professional manner

Probe and trouble-shoot customer queries, and provide a suitable and satisfactory solution

Educate customers on services and processes

Escalate any issues to the Team Leader

Achieve agreed KPIs and Objectives

Attend coaching sessions with Customer Service Supervisor

Adhere strictly to shift schedules

Adhere to laid down internal policies, procedures and processes

Work collaboratively with the team

Logical reasoning

Responsibilities

Bachelor’s degree from any stream

Passionate about customer care

Good typing skill

Fluent in written and spoken English

An excellent communicator

5 days working

Rotational shifts and week offs

Must be time flexible and able to work in a shift system including Public holidays and weekends

Positive attitude

Able to work well under pressure and under minimum supervision

A fast learner who is able to work with set targets

A team player

Eligibilities

Any Degree / Diploma