Channel Operations Assistant Manager MT UAE – Tea

Unilever is proud of its Tea business, the biggest in the world, with world class purpose driven brands such as Lipton, PG tips and Pukka. Recently, Unilever decided to separate the Tea business to ensure it can best achieve its potential. Unilever is currently reviewing several options for separation, including a demerger, an initial public offering, a disposal or through partnership models. The Tea businesses in India and Indonesia, and the partnership interests in the ready-to-drink Tea joint ventures will be retained.

The balance of the Tea brands and geographies and all Tea estates, with generated revenues of €2 billion in 2019, is growing and profitable with proven potential both pre- and post-COVID-19. As a standalone entity, the Tea company remains number one in the world and is even better positioned to lead the industry and take full advantage of the opportunities in the category, with more focus and entrepreneurship driving greater growth and value.

The current vision for the Tea company is to champion a tastier, healthier, more sustainable world of plant-based drinking. Purposeful thinking will be the core anchor of the business, its brands as well as its culture, and enables simple and agile decision making, supports an entrepreneurial mindset and is driven by passion for our consumers.

As we move through this journey towards separation, we are seeking employees with a passion for exciting entrepreneurial experiences, who want to pursue unique career opportunities and have a desire to be an integral part in building the bright future of this plant-based company.

Company Vision

To grow a world of wellbeing through the regenerative power of plants

Company Mission

A virtuous cycle of growth for everyone connected to our business

CONSUMER: we will craft winning brands that become the universal beverage of choice: serving only the tastiest products that enrich physical, emotional and social wellbeing

CLIMATE: we will lead the way and create a net positive, giving back to the planet much more than we take.

COMMUNITY: we will enrich lives by delivering more value per cup and share that value amongst growers, blenders and farming communities.

EMPLOYEES: we will nurture the growth of every employee, maximizing learning and impact of every individual

SHAREHOLDERS: we will lead value creation with sustainable high performance, delivered with transparency and consistency

Our Values

• Sustainability
• Fun loving
• Risk taking ability
• Simple thinking
• Transparent and fair
• Innovative
• Promote diversity
• Ownership and accountability
• Entrepreneurial

Main Purpose Of The Role

The main purpose of the Channel Operations Assistant Manager Modern Trade is to effectively manage the operations of Key Customers. This involves delivering the agreed category business objectives in this channel. The role requires strategic thinking, solid planning and analytic skills, a passion for growth, and an ability to lead and deliver through others.

• To be responsible for Value plan delivery for the Customers/Geography & to build the team as an execution powerhouse
• To ensure that the Category Objectives are fully met.
• To ensure that agreed standards of customer service are met.

Key Accountabilities

• Ensure achievement of IMS, Distribution and visibility Targets for all Brands & & avoid any OOS.
• Develop and implement appropriate Channel & Customer Plans utilizing the support budget to achieve the sales Targets.
• Monitor Sales Performance by Brand by Customer through Daily, Weekly & Monthly reports.
• Conduct frequent Business review meetings with all customers.
• Lead the related negotiations with all customers.
• Ensure Shelf Planno-Grams are maintained as per the plans.
• To actively monitor competitors’ activities and suggest / implement appropriate action.
• Devote maximum time in the market to understand the dynamics of the Channel.
• To provide Sales Forecast in line with Sales Trend and Sales Plan.
• To ensure that agreed Customer Service standard / parameters are met.
• Effective monitoring Sales & Merchandising Force through well designed route plans.
• Constantly provide on job coaching to Sales & Merchandising Force.
• Maintain a high level of team motivated & focus.
• Ensure customer outstanding do not exceed the agreed credit limits.
• Ensure customers’ payouts are settled on time.
• Develop CRC – Customer Record Card
• Agree stock norms for store / shelf for lead brands with KA’s.

Critical success factors of the job

Key competencies

• Persuasiveness
• Initiative
• Adaptability
• Positive attitude
• Acceptability
• Tolerance
• Leadership

Key Skills

• Structured selling
• Negotiation skills
• Oral and written communication
• Numeracy
• Listening
• Time management
• Planning
• Analytical
• Mandatory driving License

Relevant Experience

Must be a graduate with a minimum of 2-3 years experience in Managerial roles in similar field. Preferably an individual with prior UAE market experience and who has handled a bigger team.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.