Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates.
To process transactions as per customer request which includes Remittances, Cash, Cheques and other financial transactions in accordance with the guidelines provided by the Company with accuracy and efficiency. To ensure that the transactions and documentation process is in line with both the internal and regulatory compliance requirements.
Customer Satisfaction / Service Standards
Meet and Greet customers at Counter / Lobby area, and thank them for their business
Provide service to Retail and Commercial customers as per established ARIE standards
Communicate regulations and norms regarding transactions in a professional manner
Provide advice and guidance about ARIE Products & Services to customers as and when necessary
Achieve minimum ‘Wait’ time and ‘Serve’ time and aim for reducing the TAT on a continuous basis
Lead customers to relevant department/persons for Query Resolutions, Special Deals and other such activities
Financial / Sales
Ensure optimal profit margins are maintained for transactions
Solicit referrals and initiate cross-selling opportunities to existing customers
Actively convert walk-in customers to IntroCard holders.
Explore opportunities to increase customer base, transaction number, Revenue per transaction & customer and overall operational revenue performance to meet the overall objectives
Operations / Controls
Handle Foreign Currency, Remittances, and other customer transactions as required by the Corporate or WPS customer or the Retail customer and as assigned by the Branch Management / department manager, with zero defects
Ensure assigned work activities are carried out as per Company policies and procedures
Ensure Cash Handling is done as per Company policy, and Cash Balance at assigned ‘Till’ is accurately tailed and appropriately handled as instructed by the Branch Management
Report any anomalies such as under/Overs to concerned superior immediately
Exercise due diligence in processes related to customer transactions to ensure risk mitigation and adherence to relevant AML procedures and KYC initiatives
Identify improvement areas & propose constructive changes to achieve operational excellence
Ensure documentation and the transaction process is in compliance with both the internal and regulatory requirement
Graduate or equivalent in any related field
2 years of prior experience as a Cashier/Teller
Previous exposure to large volume of cash handling is an added advantage
Knowledge & Skills
Knowledge of basic computer applications and operations
Good interpersonal skills
Good communication skills
Customer service oriented
Good quantitative skills
At ARG, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.
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