Cashier- Open for national only

Organization Background:

Village Health Works (VHW) is a 501(c)(3) corporation. It is a social justice organization founded on the belief that health equity is not a commodity but a right. Founded in partnership with the communities we currently serve, VHW’s mission is to provide the neediest high quality, compassionate health care and education based on critical thinking in a dignified environment. VHW’s holistic approach integrates clinical services with education, food security, economic development, environmental protection, music and the arts. In the context of where we currently work, this is the only way we can sustainably end extreme, multigenerational scarcity in a way that uplifts and engages communities with dignity and in their own context. We believe that the lack of access to quality healthcare and education is the biggest threat to development and world peace.

Currently VHW operates in a wide array of clinical and community programs in a catchment area of over 200,000 people within the provinces of Rumonge and Bururi, though its doors are open for every patient regardless of where that patient is coming from. Our first clinic attends over 51,000 outpatient consultations per year. Since 2007 until summer 2023, our 60-bed inpatient wards have been providing basic adult and pediatric non-operative inpatient services including treatment of malnutrition, mental health, chronic and acute diseases and uncomplicated obstetrical deliveries. These services have been administered by our staff of generalist physicians under the supervision of our Medical Director.

Village Health Works has embarked on a plan to expand our clinical services to provide comprehensive quality medical care and training. To achieve this goal, VHW has constructed and officially opened an 85,000 sq. ft. state-of-the-art teaching hospital with several services that include surgery, obstetric deliveries, intensive care, pediatrics and neonatology, emergency, pathology lab, medical education and research center, etc.To provide excellent patient care and training we must expand the scope and skills of the healthcare providers through training, teaching and research, hiring through rigorous development and implementation of systems and structures, policies and procedures that are framed by high quality norms and international standards.

Additionally, VHW has established the Kigutu International Academy, a grade 9-12 boarding school to equip young minds with an education based on critical thinking to prepare them to become the leaders we wish their country and the continent to have for a better future.

Job Summary

The successful candidate will play a fundamental role in achieving our customer satisfaction and efficient handling of organizational resources.

Duties and Responsibilities

• Handle cash, credit, card or cheque transactions with customers.
• Scan goods and collect payments for hospital bills and pharmacy bills.
• Ensure pricing is correct of services and prescriptions.
• Issue change, receipts, and refunds to customers.
• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
• Resolve customer complaints, guide them, and provide relevant information.
• Maintain clean and tidy working areas.
• Keep up to date reports of transactions.
• Provide excellent customer service to ensure satisfaction.
• Petty cash safekeeping at all times.
• Process money requests forms prior to a purchase being made.
• Reimburse for expenses where purchase are made prior to petty cash advance.
• Replenish the float at the recommended levels.
• Petty cash hand-over as per the VHW procedures.
• Any other official duties as assigned by the management.

The ideal candidate profile:

• High school or college diploma.
• 3-6 months experience handling money and working as a cashier.
• Ability to read and understand instructions.
• Ability to undertake arithmetic calculations easily and quickly.
• Experience operating a cash register.
• Proficient cashier and clerical skills.
• Comfortable with cash handling.
• Strong customer service skills.
• Interpersonal Communication/Written and Verbal Communication.
• Product Knowledge.
• Telephone Etiquette.

Salary and Benefits

Competitive salary, commensurate with experience.