Casework Supervisor, National Virtual Resettlement Services

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Job Overview:

Beginning in January 2024, the IRC will provide transitional case management services to asylum seekers in New York City under a contract with New York City’s Health & Hospitals (H+H). In 2022, in response to an increase in asylum seekers arriving in New York after having recently arrived via the southern US border, H+H launched several Humanitarian Emergency Response and Relief Centers (HERRCs) to provide humanitarian reception and supportive services to asylum seekers while they stabilize and organize plans to reach their final destination.

The IRC believes that coordinated, client-centered humanitarian reception can serve as a gateway to a safe and dignified asylum system in the US. With this new program, IRC staff will work with families in HERRC facilities to identify strategies to remove barriers to stability, facilitate safe connections to US ties and communities, and provide basic information on the immigration process to ensure they understand their rights and have access to available legal services in the community, provide referrals to legal and social services in final destinations, and provide more intensive case management for families and individuals with heightened needs. We will leverage our strong infrastructure and technical and emergency expertise to ramp up transitional case management capacity while coordinating closely with agencies providing legal and social services to asylum seekers in New York City (the City).

The IRC will also implement an innovative model to support asylum seekers interested in relocating by leveraging its proven and award-winning virtual case management model and infrastructure. Through this model, trained case managers will provide virtual navigation of resources and information for asylum seekers interested and willing to relocate outside of the City. These virtual services will include cash assistance, guidance on navigating the new community of resettlement, and ongoing virtual case management, including referrals to legal service providers and community-based organizations for up to five months post-resettlement. This virtual case management model endeavors to empower asylum-seekers who wish to resettle outside of the City but lack the resources, information, and support network needed to make the move.


The Casework Supervisor is an experienced service provider and immigrant rights advocate who provides trauma-informed supportive supervision to a virtual casework team serving asylum seekers relocating from New York City to locations across the United States.

This position supports caseworkers and clients to assess needs and develop client-centered service plans using standardized instruments. They utilize evidence-based best practices and strategies to address barriers and ensure each client is supported through their resettlement journey, including navigation of immigration and asylum systems.

Major Responsibilities:

  • Supervises a team of Caseworkers providing trauma-informed case management to asylum seekers relocating from New York City to other locations within the United States.
  • Ensures caseworkers have been appropriately onboarded and oriented to their position and provides regular professional development in casework.
  • Monitors case management service provision, including assignment of cases, reviewing needs assessment, service plans, referrals provided, observing delivery of information to clients, and monitoring case closeout procedures.
  • Ensures Caseworkers maintain accurate records in electronic case files and required databases in accordance with data protection policies and the program’s data collection requirements.
  • Ensures adherence to standard operating procedures (SOPs) in line with Casework best practices and IRC policies and procedures to ensure successful program delivery and a safe, supportive environment for clients and staff.
  • Acts as a point of escalation for Caseworkers, providing case consultation as needed.
  • Provides client-centered crisis intervention support, working with appropriate stakeholders.
  • Liaises with key stakeholders to provide recommendations to support highly vulnerable cases.
  • Submits required reports and documentation in a timely manner.
  • Builds and manages relationships with community services providers in relevant areas in collaboration with the Service Mapping and Content Officers.
  • Ensures staff maintain ethical practices, including maintaining the confidentiality of cases.
  • Maintains a strong understanding of trauma-informed principles and approaches, immigration system policies and trends, protection and safeguarding, and mandatory reporting.
  • Cultivates a respectful, encouraging, and inclusive environment for team members and clients.
  • May provide direct services to a limited caseload as needed.
  • Other related duties as assigned.

Job Requirements:

  • Bachelor’s degree in social work or related field of study or equivalent experience required, Master’s degree preferred.
  • 2-3 years of experience working with newcomers in the United States (asylum-seekers preferred).
  • 1-2 years of experience in supervising individuals providing direct client services.

Demonstrated Skills and Competencies

  • Competency in implementing case management best practices such as trauma-informed care, comprehensive needs assessment, and client-centered service planning.
  • Demonstrated understanding of the U.S. immigration system and stakeholders, particularly the U.S. asylum system; awareness of and commitment to the rights and realities of immigrant communities in the U.S. Lived experience is welcomed.
  • Crisis intervention skills to support client safety, including knowledge of procedures and requirements for mandatory reporting, ability to conduct independent suicide assessment, and survivor-supported intimate partner violence safety planning.
  • Self-starter with excellent problem-solving skills and proven ability to multi-task, prioritize duties, and manage time effectively.
  • Demonstrated success working and communicating effectively in a multicultural environment.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook); able to use the internet and other digital tools for data entry, research, and problem-solving.

Language Skills

  • Fluency in written and spoken English
  • Bilingual ability is a plus, ideally in Spanish, French, Portuguese, Pulaar, Mandarin, Russian, Arabic, Turkish, Dari, or Georgian.

Working Environment

  • Fully remote

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.

How to apply

Please apply on our website:

Deadline: 1 Apr 2024

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