Casework Supervisor, Asylum Seeker Case Management

Job Overview: The IRC in NY is seeking a candidate to join an exciting and groundbreaking program for asylum seekers in the New York City area through a pilot program funded by the US Department of Homeland Security (DHS) with oversight by the DHS Office for Civil Rights and Civil Liberties (CRCL). This new initiative – the Case Management Pilot Program (CMPP) – will provide case management and associated services and meaningful links to legal assistance to non-detained non-US citizens in immigration removal proceedings and could have national implications for the treatment of asylum seekers and others facing removal in the US.

The Casework Supervisor manages staff providing direct client services within the Asylum Seekers Case Management Project. The Casework Supervisor plans and implements programming, coordinates core service delivery, supervises staff, ensures program goals are met, and satisfies budgetary, compliance and reporting responsibilities for the assigned portfolio. The Casework Supervisor is responsible for supervision of staffing and oversight of direct service programs. They oversee quality control for both service provision and contractual compliance. This includes overseeing the provision of core services within required timeframes, maintaining program compliance, coordinating case file reviews, completing program reports, and overseeing the distribution and reconciliation of flexible funds. Towards this goal, they meet with clients regularly to ensure positive client experience and to regularly receive client voice and feedback. They also facilitate close coordination with internal finance teams to ensure efficient and streamlined client services. This position reports to the Senior Program Manager.

Major Responsibilities:

Core Service Delivery

• Guide the implementation of the Asylum Seekers Case Management Project and ensure all core services are completed in a timely manner including mental health, trafficking, legal, and all other relevant screenings.
• Assign cases to caseworkers and ensure timely provision of core services including school enrollment, domestic health assessments, and access to public benefits.
• Collaborate with other departments to encourage timely internal and external referrals.

Partnership Building

• Identify and maintain relationships with local government and community-based organizations with the goal of connecting clients with necessary benefits and services.
• Develop and maintain vendor relationships that create budgetary savings and improve efficiency.

Documentation, Reporting and Contract Compliance

• Ensure that case file documentation is maintained in compliance with contract requirements.
• Guide the timely implementation of program updates as needed.
• Review reports, make recommendations, edits, and corrections as needed.
• Assist with the preparation for all monitoring visits including IRC, state, and federal agencies.
• Monitor program execution to ensure compliance with all funding requirements; communicate program needs to management team.

Staff Supervision and Other Responsibilities

• Cultivate a respectful, supportive, and inclusive environment for team members and clients.
• Recruit, train, and manage team in accordance with IRC’s People Manager Standards.
• Provide daily oversight of active caseload, maintaining close communication with casworkers and team regarding challenging cases.
• Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.
• Represent IRC in public, professional, and governmental forums as needed.
• Other duties as assigned.

Job Requirements:

Education:

• Bachelor’s degree required, Master’s degree preferred, preferably in social work or related field

Work Experience:

• Minimum two to three years of experience implementing domestic refugee resettlement or similar programs
• Two to three years of experience supervising, supporting, and training staff strongly preferred
• Experience in program management and responsibility for budget management preferred

Demonstrated Skills and Competencies:

• Proficiency in Microsoft Office applications
• Ability to prioritize and manage time effectively
• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives
• Demonstrated ability to work effectively as a team member in a multi-cultural environment
• Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus (Spanish, Russian, Wolof).

Working Environment:

• A combination of standard office environment and ‘field’ time in and around the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.