Casework Coordinator – Refugee Support

Job Description:

Casework Coordinator – Refugee Support Location: Hybrid working from home and office (Office locations include Newcastle, Sunderland or Stockton) Contract type: 12-month fixed term contract Hours: 35 hours per week Salary: £23,319 per annum pro rata (salary includes a market supplement of £1,887)

Every Refugee deserved to live with dignity. Could you support the implementation of the pre-arrival and post-arrival activities aimed at people impacted by the Ukraine conflict?

As part of our continued commitment to support people impacted by the Ukraine conflict, we’re recruiting a Casework Coordinator to work as part of our Refugee Support and Restoring Family Links team, where they will be responsible for coordinating and delivering casework services for refugees, asylum seekers and other vulnerable migrants. This is an exciting new project that will help lots of people, you’ll be able to use your skills and experience to develop the service which covers the North East of England, with a focus on the Stockton and Tees Valley area.

Our team is connected by the common goal of supporting people who have experienced displacement to feel safe and live with dignity. You’ll work collaboratively with the area and wider RSRFLAT team, and external partners, to ensure our service users are provided with high quality, holistic, person-centred support. This will be an incredibly rewarding role and will help us to achieve our mission of supporting people in crisis

About the project

The situation in the UK for people impacted by the Ukraine conflict and those seeking protection is complex and ambiguous due to different visa schemes and differing approaches in different countries in the UK.

The Refugee Support post-arrival service is for people who have arrived in the UK under Humanitarian sponsorship and require support due to their specific vulnerabilities to access their rights and entitlements in the UK. Over 86,600 individuals arrived in the UK through Ukraine Family Scheme and Ukraine Sponsorship Scheme (Homes for Ukraine). Refugee Support teams across the country are seeing an increased number of enquiries for post-arrival support and a gap seems to be emerging regarding people who are unable to access their rights and entitlements.

The Refugee Support post-arrival service will focus on the delivery of integration support to individuals escaping conflict in Ukraine through a dedicated team of national casework coordinators which will be embedded in local Refugee Support teams. The insights from frontline delivery will feed into a national response.

This role might be for you if…

• You’ve got experience delivering casework with vulnerable clients
• You can support and manage volunteers
• You understand issues relating to refugees, asylum seekers and other vulnerable migrants with knowledge of the rights and entitlements of asylum seekers, refugees, and vulnerable migrants.
• You’re a great communicator, able to communicate effectively with people whose first language is not English. The ability to speak the Ukrainian language is advantageous but not essential.
• You’re organised and have good time management skills including planning, managing, monitoring, and prioritising your workload whilst being able to support, manage and develop volunteers.
• You’re a team player; you’re able to work as part of a team within what can sometimes be a high-pressure environment. You will have experience of cross-agency partnership and collaborative working too.
• You have experience providing sensitive, safe, and empowering support to distressed people in vulnerable situations

We would welcome applications from those with lived experience of refugee and asylum processes.

The closing date for applications is 23.59 on Thursday 6th October, with interviews planned shortly after.

Need help completing your application or supporting statement? Please read our useful “Candidate Application Guidance” document in the “Additional Information” link.

What you will get in return

As well as a rewarding role with a global charity, we offer a wide range of staff benefits, these include:

• Generous 36 days annual leave entitlement (including Bank Holidays)
• Option to buy an extra 5 days annual leave per year
• Up to 6% contributory pension (employer matched contributions up to 6%)
• Flexible and family friendly working policy
• Discounts from a range of online and high street retailers
• Genuine investment in your professional development

About Refugee Support

Refugee Support provides core services to asylum seekers and refugees, including Orientation, Destitution Support including casework, Family Reunion Integration and Travel Assistance.

The British Red Cross Refugee Support work closely with the refugee sector and wider community partners participating in City Wide forums to promote access to services and support integration.

For people in crisis, as a result of their migration status, in need of protection, displaced and often having experienced family loss and separation our Refugee Support and Restoring Family Links team will deliver on our unique position and responsibility as part a truly global humanitarian organisation, present at every stage on the migratory trail to:

• Reduce destitution and exploitation
• Restore family links and facilitate reunion
• Challenge stigma and build inclusion
• Ensure protection and empower people to make positive decisions to regain control of their lives

We will do this by mobilising the power of humanity through three distinct vehicles for change – advocacy, service delivery and by creating the right environment.

We will engage with our service users and use their experience and evidence to inform our development and delivery and will seek out opportunities to build productive alliances across the UK, wider movement and beyond to enable delivery on our mission at the earliest opportunity.

A little bit more about us…

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country – we’re there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerat ed, situations of abuse are quickly investigated and perpetrators are dealt with effectively.

If you are appointed to a role within BRC you will be subject to the organisation’s Code of Conduct, a copy of which you can find on our website.

As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

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Connecting human kindness with hum an crisis