Casework Coordinator

International Rescue Committee

Job Overview: The casework coordinator oversees trauma-informed services to refugees to support a positive resettlement experience and the achievement of client self-sufficiency through cultural orientation (CO), the extended case management (ECM) program, and the refugee transitional cash assistance (RTCA) program. Responsibilities include ensuring quality assurance policies and procedures are in place to meet funders’ and contract requirements; acting as a client advocate to assist with service coordination to support client independent living plans and supervising a small team of caseworkers and cultural orientation training specialists. This position reports to the casework supervisor.

Major Responsibilities:

Responsibilities include, but are not limited to:

Core Service Delivery:

· Coordinate the delivery of ECMP, RTCA and CO for refugees to ensure compliance with all program standards and grant requirements.

· Distribute caseloads and manage the provision of program services.

· Collaborate with other departments to encourage timely internal and external referrals.

· Create ongoing processes for internal and external service providers to determine clients’ unmet service needs and request the level of service coordination support desired at any given point in time

Documentation, Compliance and Reporting:

· Ensure oversight and monitoring of case files for proper file documentation, including developing appropriate forms, procedures and training for APA casework staff with casework supervisor.

· Ensure reporting requirements are met in compliance with donor and organizational requirements. Conduct and facilitate regular case review meetings, and all other administrative meetings as required.

Staff Supervision and Other Responsibilities:

  • Oversee a team of caseworkers and a cultural orientation training specialist, including daily oversight of active caseloads, delegation of work assignments, and coaching as necessary. Evaluate and report staff performance.

· Support the casework supervisor to cultivate a respectful, supportive, and inclusive environment for team members and clients.

· Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.

  • Ensure compliance of self and team with all policies, procedures and protocols of the agency.
  • May train and lead the activities of volunteers and interns.
  • Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree in social work or related field of study preferred.

Work Experience:

  • 2 years’ relevant professional experience in human services field required; minimum of 2 years resettlement and managerial experience strongly preferred.

Demonstrated Skills & Competencies:

  • Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
  • Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
  • Demonstrated success working and communicating effectively in a multi-cultural environment.
  • Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
  • Attention to detail and accuracy in work product.
  • Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
  • Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

  • A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
  • May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits:

We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

How to apply

Please apply on our website:

https://rescue.csod.com/ux/ats/careersite/1/home/requisition/28141?c=rescue


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