International Rescue Committee
The IRC has a rich history of assisting refugees to apply for United States resettlement, from its founding in 1933 to help vulnerable individuals escape Nazi-occupied Europe, to pioneering the Joint Voluntary Agency which assisted Indochinese refugees for 22 years, to operations in Croatia, Sierra Leone and Sudan. Since 2005, RSC Asia has resettled over 180,000 refugees to the United States.
The Resettlement Support Center Asia (RSC Asia), funded by the US State Department Bureau of Population, Refugees, and Migration (PRM), assists persons throughout Asia seeking permanent resettlement in the United States. Responsible for a portfolio of 37 countries, RSC Asia: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department–managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees and offers cultural orientation training to refugees bound for the United States.
Job Overview
The Casework Coordinator oversees all functions the casework team based in Bangladesh. Casework functions include data entry of refugee case file information into START, coordinating all in-person or remote refugee-facing work for Bangladesh. This position is responsible for ensuring all pre-USCIS cases are prescreened and presented to USCIS according to PRM urgency levels and receipt dates in a timely manner, as agreed upon with senior management. This position also coordinates processing activities with the other program coordinators and with RSC Asia staff, as needed, and is responsible for the daily management and supervision of the casework team in Bangladesh
Major Responsibilities
Program Delivery
• Ensure all refugee case processing functions within the Casework Department strictly adhere to the PRM, USCIS, RPC/START, IRC and RSC Asia policies, guidelines, and procedures.
• Ensure all data entered in START by casework staff is error-free in accordance with USRAP guidelines and the cooperative agreement.
• Ensure all Casework staff are trained to competently handle all aspects of required data entry and file maintenance.
• Develop, monitor, and adapt processing pipelines and plans, including coordination of scheduling of casework and USCIS interviews across the region.
• Provide guidance to the Casework department on processing criteria, implement use of START standard operating procedures, operational policies, and guidance, USCIS procedures, policy changes and relevant refugee and immigration laws and resources.
• Review and update standard operating procedures related to casework quarterly in coordination with the START Systems Solution Coordinator and lead the team in annual process reviews.
• Institute and maintain quality control checks to ensure accurate and consistent data entry of refugee case information into START and updating of physical case files.
• Ensure appropriate follow-up on high profile, vulnerable and/or sensitive cases, including direct provision of Casework services as needed.
• Conduct prescreening for specialized caseload in the region, as necessary.
• Provide oversight of AOR/P3 caseload processing in Bangladesh
• Oversee DNA collection (US Passport holders only)
• Participate in the development, implementation, and regular monitoring of casework budget.
Key Partners and Donor Relations
• Participate in weekly calls with donor representatives.
• Represent the RSC at meetings with USRAP partners on a regular basis.
• Assist in maintain excellent strategic relationship with program partners, including the Regional Refugee Coordinator, USCIS, UNHCR, IOM and other partner organizations.
• Develop and distribute statistical reports to the donor and partners on key caseloads.
• Liaise with RSC Asia Thailand and Malaysia leadership to support and ensure coordination of out-processing procedures.
Staff Management, Development and Retention
• Provide daily oversight to the Casework team, including supervision of all Senior Casework Managers and Managers.
• Identify training and other development needs for the Casework staff; create and deliver training as necessary.
• Identify performance issues within team and rectify to develop staff capacity within casework team.
• Provide performance feedback on a timely and regular basis, including conducting performance management evaluation activities.
• Conduct and participate in interviews and hiring as necessary.
Other Duties
• Participate in management team activities and in annual planning processes.
• Ensure compliance with the requirements outlined in the USRAP Integrity & Compliance Module.
• Perform other duties as assigned.
Key Working Relationships:
Position Reports to: Senior Program Coordinator, Bangladesh
Position Directly Supervises: Casework team
Other Internal/External contacts:
Internal: All RSC Asia Program Coordinators
External: PRM, USCIS, IOM, UNHCR, and other partner organizations.
Job Requirements:
Citizenship:
• Due to donor related requirements regarding DNA collection and prescreen activity with specific high-profile caseloads, US Citizenship is preferred, but not required.
Education:
• Bachelor’s Degree required, Master’s Degree in a related field is preferred.
Work Experience:
• Experience in USRAP refugee processing or resettlement required.
• Minimum two years’ management experience with a multi-cultural staff.
• Minimum three years of progressive work experience handling social service or humanitarian assistance programs in an international setting.
Demonstrated Skills:
• Able to travel whenever required.
• Proactive, well-organized, flexible, and able to work in fast-paced, multi-cultural environment.
• Strong people management and leadership skills: ability to lead staff and promote productivity.
• Problem-solver who takes initiative to provides solutions
• High level of professionalism while implementing IRC/RSC policies and procedures.
• Both team and detail oriented and able to think and work independently.
• Strong communication, interpersonal, and organizational skills.
Language and Computes Skills:
• Fluency in both written and spoken English.
• Working knowledge of a refugee language helpful.
• High level of computer literacy and proficient in MS Office applications (Word, Excel, Power Point, Outlook) is required. This role requires the ability to create spreadsheets and analyze large amounts of data.
• Ability to type 40 words per minute
Working Environment:
The position is based in Cox’s Bazar, Bangladesh. The position may require domestic travel to support delivery of USRAP processing within Bangladesh. A valid passport and the ability to acquire US and other visas, as necessary, is a requirement.
The employee is required to adhere to The IRC Way for professional conduct and to be in compliance with all relevant IRC and donor policies and procedures.
How to apply
https://rescue.csod.com/ux/ats/careersite/1/home/requisition/47434?c=rescue