Casework Assistant

IRC Background:

Founded in 1933, the IRC is a leading nonsectarian, voluntary organization providing relief, protection and resettlement services for refugees and victims of oppression or violent conflict. The IRC in Missoula opened in 2016, and provides resettlement services to newly arrived refugees as well as extended support through programs to educate and empower refugees.

Job Overview:

The Casework Assistant will provide Reception & Placement (R&P) case management core services and assist with additional services needed for refugees post the initial resettlement period including health, employment, financial stability, education, and housing for refugees. This position reports to the Deputy Director.

Major Responsibilities:

Responsibilities may include, but are not limited to:

• Assist the caseworkers in the preparation of new arrivals and in the provision of core services.
• Support the casework team’s efforts to link clients with appropriate educational, health and social services.
• Provide interpretation services, both within the Agency/Program and to outside agency partners, if applicable and when approved.
• Case note all appropriate clients’ contacts and activities as directed.
• Assist with the timely completion of client records, documentation, and case files review.
• Assist clients in applying and accessing resources in the community.
• Comply with all IRC policies and protocols.
• Participate in all program meetings and staff development activities.
• Other related duties as assigned.

Job Requirements:

• Associates Degree or equivalent preferred; or equivalent work experience.
• 1+ years related work experience; preferably in a non-profit or social services agency environment.
• Fluency in written and spoken English.
• Fluency in a language spoken by one or more of the refugee groups IRC is serving (Arabic, Swahili, Dari, Pashto, and Tigrinya) strongly preferred.
• Ability to document client interactions and services provided and maintain updated and accurate case files. Case file database experience strongly preferred.
• Proficiency with Microsoft Office Suite and solid keyboarding skills.
• Effective time management skills and ability to focus and work productively in a fast-paced environment.
• Demonstrated ability to work as a team member in a multi-cultural environment.
• Ability to work periodic evenings and weekends.
• Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc.).
• Ability to lift heavy items of 50lbs or less.