Caseload Support Worker

Are you looking to build your career in the Edmonton community? Come join us at The Mustard Seed! We are a certified Best Christian Workplace and humanitarian organization whose vision is to build community, grow hope and support change. The Mustard Seed combats the root causes of poverty in Alberta and British Columbia and work to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services – food, clothing and housing, and support services – education and employment, to those living in poverty within Alberta and British Columbia.

Position Type: Full time; Permanent

Schedule: Monday to Friday 8:00am to 4:30pm (some evenings and weekends may be required)

Reporting to: Housing Plus Manager

Location: Edmonton

Number of positions to fill: 1

Position Description

The Mustard Seed is committed to helping people who are homeless transition toward and maintain sustainable and healthy lifestyles. The Caseload Support Worker is part of an Intensive Case Management Team that will provide community based support to participants connected to a Housing First Program. Reporting to the Housing Plus Manager, the Caseload Support Worker provides client- centered care, landlord support and connection to mainstream services. They will be responsible for meeting one on one with clients on a regular basis to assist with goal setting, accessing supports and enhancing life skills to help them move towards sustainable independence. This will require a broad spectrum of supports that will vary from participant to participant, the Caseload Support Worker will have a strong focus on client support related to evictions, re-housings and graduations

Requirements

• Undergraduate degree in Social Work or related field is preferred
• Experience working with clients at risk; direct experience with Housing First initiatives and previous case management considered a strong asset
• Understanding of barriers related to mental health, addiction, trauma and poverty
• Understanding of Housing First and Harm Reduction principles
• Actively connect clients with internal and external community supports
• Maintain client confidentiality and clear boundaries
• Maintain positive relations with the landlord and communicate landlord expectations to participants
• Maintain working knowledge of relevant community resources and supports
• Able to maintain healthy boundaries, communicate care, and provide professional referrals
• Advocate on behalf of clients
• Maintain an active caseload, meet with clients on an on-going basis through home visits
• Maintain relevant, timely and accurate documentation, including data entry into ETO
• Life skills coaching focusing on budgeting, nutrition, employment and other areas as identified by client

Additional Requirement

• An Employment Background Check is required for all positions at The Mustard Seed
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
• Valid Driver’s License (Class 5), 2 million liability insurance, Driver’s Abstract and access to a reliable vehicle
• Vulnerable Sector Check is required

Working Conditions

• This position is dependent on government funding and maybe adjusted as required
• Office work environment as well as visitation in client homes, travel out of office is required buildings and private homes
• The position will require ongoing compassionate care, minimal physical effort, conflict resolution and organizational ability while working directly with risk population in life recovery
• Physical effort is minimal, able to lift 50 lbs routinely. Must be able to walk upstairs, to accompany community participants to public
• Driver’s Abstract, Vulnerable Sector Check and Employment Security Check is required
• Personal vehicle, $2 million liability insurance and a valid class 5 driver’s license are required

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our careers page to see more job opportunities.