Case Worker

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Description

Context/Reporting line:
Under the general guidance of the Head, Returns and Recovery Unit (RRU), the overall supervision of the
National Operations Officer in Anbar, the administrative supervision of the Head of sub office (HoSO), and the
direct supervision of the Durable Solution Officer in close coordination with the Senior CRC Administrative
Assistant, the incumbent will be responsible for assisting programs related to return and recovery under the area
of responsibility as below:
Core Functions / Responsibilities
1. Receiving and assisting community members who have any issues.
2. Work with case management system for collecting information related to GBV matters brought
to the CRC.
3. Compile and create case reports and summaries using tracking tools and reporting templates.
4. Utilize a case referral system to refer cases to organizations that can provide support outside the
expertise of all assistance staff in the CRCs.
5. Liaise and maintain relationships… with legal assistance organizations to successfully utilize the
case management, case referral, and case reporting and tracking systems.
6. Develop a service mapping with the referral FP and CRC lawyer for HLP and legal service
providers in the geographic areas of responsibility and set a referral pathway per each region.
7. Profile all cases and follow up on progress per each case.

Qualifications & Preferred Skills

Education:
��� University Degree in Social Science or equivalent from an accredited academic university or institution,
Experience and Skills:
��� At least 2 years of relevant work experience.
��� work prioritization and ability to multitask.
��� Shares knowledge and experience.
IOM is committed to a diverse and inclusive environment. Applications from qualified female
candidates are especially encouraged, as well as the internal and external candidates are eligible to
apply to this vacancy. For the purpose of the vacancy, the internal candidates are considered as
first-tier candidates.
��� Positive, constructive attitude.
��� Ability to work and act under pressure with discretion in politically sensitive environment with a
minimum of comfort.
��� Responds positively to critical feedback and differing points of view.
��� Ready to work independently, under tight deadlines.
Languages:
��� Fluency in English and Arabic is required.
Behavioral Competencies
��� Work prioritization and ability to multitask.
��� Shares knowledge and experience.
��� Positive, constructive attitude.
��� Ability to work and act under pressure with discretion in politically sensitive environment with a
minimum of comfort.
��� Responds positively to critical feedback and differing points of view.
��� Ready to work independently, under tight deadlines.
��� Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
��� Ability to work in a multi-cultural team environment with a positive attitude.
��� Highest standards of integrity, discretion and loyalty.
��� Strives for supportive working environment and positive working relationship.
��� Creates a respectful office environment free of harassment, retaliation, and promotes the prevention of
sexual exploitation and abuse (PSEA).

How To Apply

While this vacancy is open to both Internals and Externals, priority shall be given to qualified Internal applicants.
Interested candidates are invited to submit their applications via this link:
https://jobs.my-soc.org/apply/20211124213900/rvp0IhmAOGxSa5iKRFq9B6eE3
In order for an application to be considered valid, IOM only accepts online profiles duly completed. Only
shortlisted candidates will be contacted.

Deadline Date
2021-12-09

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