Case Manager – Retention Specialist

Salary Rate: $46,000 – Check out the YMCA’s total compensation package!

Location: Pickering YMCA Employment & Community Services

Work Hours: 37.5 hours per week

Employment Type: Contract Full Time Salaried (2 Months Contract with the possibility of extension)

Number of Vacancies: 1

Anticipated Start Date: February 1, 2024

Deadline to Apply: January 18, 2024 at 5:00PM

Be the Spark! Join our passionate team and help us to achieve great things in our community!

Durham Region Employment Services is part of YMCA Employment and Community Programs which provide a variety of employment and counselling programs to youth and adults throughout the GTA.

The Case Manager supports a specialized client group: people with disabilities, newcomers, Indigenous, and young people with higher needs succeed in retaining sustainable employment. By following a collaborative and client-centered process, this position supports the timely access to the right services and supports to help a member achieve their employment goals and monitors their progress in achieving those goals. The role is responsible for recruiting employers to utilize the employment program, building and maintaining relationships with them and working together to develop employment opportunities suited to fit the needs of both the member and the employer. The Case Manager will actively monitor the employer-member relationship to ensure positive outcomes by conducting ongoing career development and support on the job, assisting clients to meet their job requirements when necessary, and actively and immediately supporting those at risk of losing their job.

In this role, you will:

• Contribute to monthly individual and team Key Performance Indicators (KPIs) while managing other tasks through prioritization and effective time management
• Work with a specialized client group to ensure they succeed in retaining sustainable employment.
• Utilize consistent intake tool and approach to evaluate individuals’ Employment Service and Life Stabilization service needs
• Actively recruit employers and seek out job placement opportunities, including identifying and contacting new prospective employers in industries/labor market that members have identified as an area of interest and conducts ongoing research of and outreach to employers, community resources and programs
• Develop strategies and timelines for individual members for achieving goals while problem-solving when obstacles or challenges occur
• Act as a liaison between member and employer to ensure the placement goes smoothly
• Develop and monitor training plan and agreements with client and employer; provides ongoing career development and support, on the job, to ensure client and employer are getting the support they need for success
• Intervene with immediately support for those at risk of losing their job
• Spend time on the job with the client providing training at their worksite, and assist with meeting the job performance requirements as needed to support client in retaining their employment. This may include helping them develop appropriate work habits, behaviours and attitudes for the workplace
• Work to understand member’s skills, abilities and areas of interest to help facilitate placements, eg. by reviewing member resumes
• Facilitate employer related workshops to groups of members
• Utilize electronic tracking system to record and report on the services being offered to individuals
• Prepare case management and case note documentation and handles confidential data; ensure quality audit measures are achieved in accordance with the YMCA and funder’s standards
• Input, maintain and update member information and outcomes in a timely manner into database
• Provide documentation and handle confidential data in accordance with the YMCA and funder’s standards Participate in the compilation of internal and external reports and statistical data. Quality assurance with respect to assigned tasks to ensure compliance with program standards
• Perform other duties as assigned

What you need to succeed:

• Commitment to the YMCA’s Mission, Vision and Values
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection ServicesYMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

You bring:

• University Degree preferred or Community College Diploma in Business, Marketing or related field or equivalent training/experience
• Minimum two years’ experience in counselling, file management, group facilitation, or job coaching is preferred
• Must be results-oriented, able to motivate and inspire self and others
• Access to a motor vehicle is required for this position, as extensive travel within the region is required
• Able to provide excellent service delivery
• Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
• Excellent written communication skills
• Flexibility regarding assigned work hours and location
• Excellent understanding of diversity, inclusion and equity including the ability to identify and address barriers, work effectively with diverse stakeholders, and integrate equity into program design

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020–2025 strategic plan, Ignite the Light, which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.