Case Manager

Job Overview/Summary

He/she will involve the assessment of a survival and patients’ needs and the linking of them to the available services and resources. As such, the case manager works as a facilitator rather than a provider of client services. the case manager will follow-up any protection related beneficiaries through refer them to services not available in the project activities.

Responsibilities and tasks for case manager

1. Responsibility for supervising and following up on cases that need assistance, direct support, follow-up, or conversion while ensuring that services are provided that meet the needs of each case.
2. Planning and organizing information and awareness-raising sessions with project participants and communities about protection, child protection and education specific topics in close collaboration with PSS team members.
3. Conducting service mapping to identify the available services and assistance for vulnerable people and keeping updated the service map of the organization on regular basis.
4. Prepare case reports and all documents related to the case management file.
5. Submitting monthly reports to Line Manager and report any problems in a timely manner.
6. Develop plans to manage each detected case to meet the initial assessments and objectives set for each case·
7. Contribute to the development of the project’s case management plan.
8. Document and retain case management files in accordance with privacy and confidentiality rules and principles.
9. Provide referral, support, and counselling services to all persons in need.
10. Work to respect the dignity and safety of the beneficiaries of the services.
11. Work in accordance with minimum standards in standard operating procedures for protection.
12. Do not share any information for survivors with other service providers or other persons to keep the information confidential without the permission of the direct supervisor.
13. Attending various meetings, workshops, and conferences and follows up educational meetings to maintain professional development growth.
14. Commitment to the Code of Conduct and Humanitarian Principles

Qualifications

1. A university degree in psychological guidance, social sciences, humanity, or any other relevant field.
2. Minimum of one year of experience in programmes (protection, child protection, gender-based violence, war remnants awareness).
3. At least one year’s experience in case management, pathways, and direct and indirect case support mechanisms.
4. Experience in community protection and advocacy
5. Good experience in writing work reports on the required dates.
6. Good experience in management work, planning, organization, and the desire to learn.
7. Previous work experience in a civil society organization.
8. Experience in home visit rules and sending awareness messages