Case Management Officer, Global Employee Relations

Job Overview: The Case Management Officer, Global Employee Relations, provides operational, analytical and administrative support to the Global Employee Relations (ER) team. As the Case Management Officer, you will drive the intake and triage process of matters raised through the formal channels of the organization, own the referral process of local employment matters to local HR, and support the assignment and life cycle case management for workplace reviews.

Additionally, you will be responsible for generating comprehensive reports and conducting in-depth analyses of case reviews to strengthen the unit and facilitate informed decision-making.

This position reports to the Sr Operations and Delivery Coordinator and can be based anywhere the IRC operates globally.

Major Responsibilities

Case Management

• Review, categorize, and process incoming Employee Relations concerns/matters/cases.
• Respond and follow up with reporters to gather information in relation to the cases, as deemed appropriate.
• Manage the case review process.
• Handle the full administrative life-cycle of Employee Relations matters, from intake to closure. Monitor progress throughout and provide updates.
• Assign employee relations matters to Global Employee Relations Partners and refer local employment matters to HR Leads.
• Maintain accurate and up-to-date files to facilitate case reviews and communications.

Reporting and Analysis

• Analyze metrics and develop reports that enable leadership and partners to identify and understand key trends.
• Prepare quarterly reports for Leadership Board on Workplace Safeguarding cases.
• Provide support for the drafting, editing, and circulating donor disclosures.

Work Experience

• Minimum three years related work experience in Human Resources or in any operational/analytical capacity.

Demonstrated Skills and Competencies:

• Passion for IRC’s Mission and commitment to the IRC Way.
• Communication Skills: Ability to communicate and collaborate with tact and diplomacy, both orally and in writing.
• Prioritization and Organization: Ability to organize, plan, schedule, determine/balance priorities and meet deadlines, with high attention to detail. Should be process oriented.
• Interpersonal skills: Ability to engage diverse partners, build long-term relationships, and foster collaboration and inclusivity, especially when working across different countries, cultures and functions.
• Problem Solving: Ability to take initiative, function independently and navigate ambiguity
• Service orientation and flexibility: Dedication to help and support in a fast-paced, constantly evolving environment. Flexibility to work across global time zones.
• Learning Agility: Strong computer proficiency in Microsoft Word, Excel, PowerPoint and Outlook. Adept at learning new technology platforms. Comfortable with being challenged and to challenge the status quo.
• Commitment to Confidentiality: Ability to handle and maintain confidential information and act with the utmost discretion.

Preferred Skills:

• French, Arabic and/or Spanish language skills are advantageous.

Compensation:

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity:

IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Gender Equality:

IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Professional Standards:

The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits:

We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.