Case Coordinator, Roving Direct Services – West Region

Job Overview: The Roving Direct Services Case Coordinator is based out of IRC Preferred Communities Program at HQ and will provide on-the-ground as well as virtual support to IRC U.S.-based sites in need of additional staffing support for Intensive Case Management (ICM), Supplemental Case Management (SCM) and/or ORR Initial Resettlement Services. This position will be expected to travel up to 70% of the time to any of the 27 IRC resettlement sites to provide a range of strengths-based, client-centered case management services. In addition to providing on-the-ground and virtual support, the Roving Direct Services Case Coordinator will train, guide, and mentor two to three Roving Direct Services Caseworkers who will also provide on-the-ground services at local sites. This position will report to the HQ Senior Program Officer, Roving Direct Services.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Assist the overall implementation of the HQ Preferred Communities Roving Direct Services team to support all 27 local IRC sites.
• Supervise and mentor two to three caseworkers to ensure their skills and efforts respond to the needs of local IRC PC programs.
• Conduct a needs assessment before arriving at each site to determine the office’s needs, a plan of action, and resources needed.
• Provide on-the-ground/ virtual Intensive Case Management, Supplemental Case Management and/or ORR Initial Resettlement Services programming to clients in partnership with local site staff. Services may include assisting local office staff in determining client eligibility for enrollment, conducting intake assessments, developing individualized, SMART self-sufficiency plans, evaluating client progress through regular interim assessments, and assisting clients in navigating healthcare and social service systems.
• Maintain accurate records in electronic case files and required databases and consistently ensure the confidentiality of information relevant to cases.
• Collaborate effectively with local office staff and partner organizations. Ensure positive interactions with area service providers for the benefit of the local office and clients.
• Train new and existing local office team members and provide guidance to colleagues on day-to-day challenges. Carry out program quality assurance activities as requested. May train and lead the activities of support staff, volunteers, and interns.
• Participate in regular case management and staffing meetings.
• Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree in social work (BSW) or an equivalent degree in education, psychology, sociology, or other behavioral science preferred

Work Experience:

• Minimum 1 year of experience successfully providing casework services required; minimum of 2 years’ experience strongly preferred.
• Experience working with refugee and/or immigrant populations required.
• Prior experience in onboarding and training staff and supporting quality assurance efforts a plus.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

IRC Way: The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirement

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.