Case Aide

Job Overview: The Case Aide provides direct logistical support to facilitate the resettlement of newly arrived refugee individuals and families. This is a 6-month full-time role that reports to the Logistics Manager. Duties include transportation of clients, provision of interpretation services, and completion of administrative tasks.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Transport clients to appointments and deliver goods and supplies to them
• Pick up newly arriving refugee clients from the airport and take them to their homes; provide basic home safety orientation and provide welcome food to them upon arrival
• Conduct public transportation orientations
• Provide interpretation services for refugee clients and IRC staff
• Support the IRC’s efforts to connect clients with appropriate services
• Coordinate with the Logistics team to ensure temporary and permanent housing arrangements for clients
• Report information and updates about clients to the Logistics Manager
• Other duties as assigned

Job Requirements:

Education: High school diploma strongly preferred; Bachelor’s degree in social work or related field of study preferred.

Work Experience:

• Minimum of 1 year of relevant experience strongly preferred.
• Experience working with refugee and/or immigrant populations preferred.

Demonstrated Skills & Competencies:

• Must be willing and flexible to work varied hours including nights and weekends as assigned Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Desire to work as a team member and in a multicultural workplace.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired, Burmese, Rohingya, Karen, Kinyarwanda, Swahili, Arabic, Spanish, Sango, Tigrinya, Oromo, Russian, Ukrainian, Pashto, or Dari.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.