Camp Coordination and Camp Management Manager

DRC is recruiting for a highly qualified Camp Coordination and Camp Management Manager to lead and coordinate area program activities and support services in Malakal, Upper Nile, South Sudan.

Background

Danish Refugee Council (DRC) is operational in South Sudan since 2005, working with the overall aim of achieving durable solutions for displaced populations. The Humanitarian and Disarmament activities started in 2006.

Danish Refugee Council main programme objectives (2019-2021) in South Sudan are:

1. To save lives and alleviate suffering among displaced people and their hosts

2. To reduce displacement related risks and support and facilitate solutions

3. To promote peaceful, inclusive and resilient societies and address root causes to displacement

DRC primarily operates across Upper Nile and Unity states and other parts of the country, both of which are heavily affected by conflict and experience high numbers of internally displaced populations as well as refugees in need of humanitarian assistance. DRC has operational bases in Maban, Malakal, Kodok and Aburoc in Upper Nile, in Bentiu, Mayom, Kodok, Central Equatoria (Magwi and Ngulere), Ajuong Thok in Unity state, and the Mobile Response Team and all are supported by a country-office in Juba.

DRC recently developed important multi-sectorial mobile response teams based in Juba able to rapidly respond to new and urgent humanitarian situations countrywide at short notice to conduct assessments and responses

Overall purpose of the role:

The CCCM Manager is in charge of one of the project section at area level and is responsible for CCCM activities in and around Malakal.

The CCCM Manager is responsible for Coordination of Assistance, Protection and General services delivery at the communities of identified in the POC. S/he ensures the establishment of effective and representative out-of-camp governance structures and promotion of beneficiary participation in decision making and implementation of community affairs; ensures sound information management incorporating monitoring and feedback systems; facilitates effective communication with out-of-camp population, and oversees operation, care and maintenance of relevant services. S/he liaises closely with Sector Managers within DRC and develops and sustains strong partnerships with all stakeholders operating in the settlements. S/he is supervised by the Area Manager and technically supported by the CCCM Technical Coordinator based in Juba. S/he supervises a team of DRC camp management staff – contracted national staff and large teams of casuals and/or incentive workers.

Responsibilities

To achieve the objectives of the position, the CCCM Manager will perform the following tasks and undertake the following responsibilities;

Promote beneficiary participation of IDP communities

• Facilitate establishment of IDP committees whose members are representative of the population, ensuring that representation considers Persons with Special Needs – Elderly, Youth, People with Disabilities, etc
• Facilitate and coordinate formal meetings and dialogue sessions with community representatives
• Develop the capacity of leaders, committee members and interest groups through training, Focus Group Discussions and dialogue sessions.
• Ensuring that beneficiary feedback procedures and complaints mechanisms are in place, through establishment of service desks and other entry points, and forums are developed for the IDP and host population to contribute and be listened to.
• In link with the protection team, facilitate a community action planning process to enhance ownership of solutions

Promotion and facilitation of humanitarian services

• Chair weekly site management meetings for humanitarian actors and community leadership
• Ensure appropriate site design and planning, in link with local administration and community representatives, to ensure access to services and a site design that is not harmful to public health (including cash for work initiatives such as drainage digging and provision of access roads)
• Provide accurate information on humanitarian services to population, and facilitate communication between IDPs/host community and humanitarian agencies
• Facilitate the establishment of and support the running of Recreational Activities
• Facilitate peace and reconciliation initiatives among community leaders
• Coordinate distributions in the site as may be required
• Facilitate community celebration and enjoyment of global events and public events
• Implement a system of simple addressing or registration in order to keep track of population and assistance

Monitoring and coordination

Monitor the population flow in and out of the sites

• Ensure gaps in assistance to beneficiaries are filled and avoid duplication of activities by conducting regular and systematic monitoring of service delivery in the location, drawing the attention of stakeholders and partners to overarching needs
• Conduct service monitoring across sectors in the location to gain and share a holistic understanding of services and standards in the area
• Work with the CCCM cluster lead to advocate for adherence to agree upon minimum standards of services among stakeholders and partners
• Identify and formalize roles and responsibilities between agencies providing services in the site as a crucial function to addressing gaps and helping to avoid misunderstandings
• Gather information about presence and needs of IDP population outside the IDP sites, (as security and access permits and in link with other agencies) and advocate for support to these populations as required
• Reporting to and coordinating with the CCCM Cluster State Focal Point and to Juba via the DRC CCCM Technical Coordinator

Management of information and facilitation of communication

• Receive, conduct and/or facilitate baseline information on the characteristics of the population to inform, additional assistance programmes and the effective coordination of distributions
• Liaise with Protection Department to identify people with special needs (child headed families, unaccompanied orphans and minors, the elderly, people with disabilities, etc.) in order to facilitate their timely and convenient access to services
• Operate information dissemination boards and other channels of communicating information between agencies and the residents in the area
• Coordinate with other partners on dissemination of public announcements and messages

Budgeting, Budget expenditure and Budget Tracking

• Disburse and track expenditure of camp management budget component, flagging any over and under expenditures in a timely manner
• Prepare project procurement plans and order for materials in a timely manner

Human Resources and Administration

• Supervise camp management team of contracted and casual staff, ensuring effective staff deployment, performance planning and appraisals for supervisees
• Manage casual staff contracts and camp service contracts
• Ensure staff is well versed on the DRC’s Code of Conduct, accountability, respectful dialogue with the IDPs, and prevention of sexual exploitation and abuse

Coordination and Representation

• Represent DRC and actively participate in coordination meetings relevant to CCCM issues, on request of the Area Manager
• Liaise with partners (including IOM CCCM Malakal PoC), local authorities, and local communities whenever it serves the objectives of the program in the area of CCCM;
• Forge strong information and experience sharing relationships with CCCM teams in other DRC South Sudan locations;
• Perform other relevant duties assigned by the Area Manager.

About You

• A degree in political/social sciences, management, development studies, international development or equivalent degree qualifications
• At least 3 years’ camp management experience of which at least 1 year should be at international level and in South Sudan or similar context;
• Proven technical knowledge of CCCM, project cycle management, SPHERE standards and accountability principles;
• Experience in proposal and budget development and project implementation (including budget management);
• Understanding of and experience in engaging the cluster system in IDP camps or coordination mechanisms in refugee camps;
• Ability for rapid analysis of complex issues, strong decision-making, and translation of programmatic learning and priorities into operational strategies;
• Excellent interpersonal skills, cross-cultural communication and ease in managing a multi-ethnic team;
• Good team leadership and conflict resolution skills, consensus team building, and adaptability;
• Patience and understanding to work with and develop capacity of national staff.
• Experience delivering programs to tight deadlines;
• Good computer and IT skills and strong communication and writing skills;
• Fluency in written and spoken English language;
• Ability and willingness to work in very remote and isolated location with limited resources and possible security risks;

Desirable qualifications

• Consistently approaches work with energy and a positive, constructive attitude;
• Prior experience in South Sudan an added advantage
• Self-motivated and able to work with a minimum of guidance and supervision
• Experience working in security-sensitive environments and enforcement of team security protocols is an asset.

In this position, you are expected to demonstrate each of DRC’ five core competencies:

• Striving for excellence: You focus on reaching results through the Regional team both to position DRC and ensure excellence in all deliverable.
• Collaborating: You lead regional initiatives and processes by involving relevant parties and encouraging feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen to other stakeholders and staff; and you communicate concisely and persuasively.
• Demonstrating integrity: You act in line with DRC’s vision and values.

Conditions

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to www.drc.dk under Vacancies. This position will be placed at Employment Band – F2 (Management).