[Call Extension] Operations Associate

Core Functions / Responsibilities:

1. Coordinate team leader-headed teams of up to a total of 8 staff members who are undertaking movement operations activities in Peru, including activities related to field
   IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates. support, movements and data processing. Support staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of activities.
2. Coordinate the efficient and effective management of airport services for arriving and departing individuals, including in relation to documentation, luggage, escorts and special services. Ensure staff deliver the highest quality service, interact appropriately with airport and government officials and handle urgent issues as they occur. Monitor the work schedule, validate hours and process relevant financial paperwork in coordination with the IOM finance department.
3. Coordinate staff as they assist individuals at transit centers or third-party facilities. Create and monitor the weekly shift schedule, ensuring coverage is adequate to maintain a professional, safe, secure and clean environment; address issues as they arise and continually seek ways in which IOM can improve services.
4. Ensure interpretation services are coordinated for individuals at the airport, in transit centers, camps, consolidation points and third-party facilities or during transport by air, ground or water, handling financial paperwork related to interpretation services as needed. Coordinate transportation from consolidation points, transit centers and third-party facilities, ensuring service providers meet IOM standards. Arrange pre-departure counselling on pre-embarkation procedures and special needs, such as meals, medication, wheelchairs and medical conditions.
5. Coordinate the completion of all bookings by Movements staff members in accordance with the Handbook of IOM Tariffs (HIT). Ensure compliance with program-specific SOPs and supervise the distribution of travel information to stakeholders. Coordinate the creation of movement data files and oversee Movements staff members as they compile and analyze descriptive statistics. Certify and handle the processing of vendor-incurred costs.
6. Ensure Data Processing staff members are undertaking secure storage of documentation and data in accordance with IOM principles and guidelines and that they are dispatching travel documents and coordinating exit permits and travel documents in a timely manner. Coordinate the preparation of regular data mining reports on MiMOSA; advise management on possible issues which need attention and suggest corrective actions.
7. With the support of Movement Operations Manager, Latin America, liaise with airlines on a regular basis and represent the best interest of beneficiaries and clients for competitive fares with the most direct routing. Under the guidance of RSC Latin America and Caribbean Project Manager, liaise with other teams and units in IOM Peru and with external partners such as government authorities, relevant embassies and the United Nations High Commissioner for Refugees (UNHCR). Provide regular feedback on work being accomplished to the Movement Operations Manager, Latin America and keep them informed of issues that arise.
8. Coordinate the handling of at-risk and sensitive cases in accordance with IOM’s policies, procedure and guidance in the Movement Management Manual (MMM), including assistance for unaccompanied refugee minors (URMs). Work with RMM to ensure Movement Operations staff are adequately trained to work with at-risk and sensitive cases.
9. Coordinate quality assurance procedures, ensuring checks are being regularly undertaken by staff members and incident reports are being submitted to and responded to in an efficient manner. Prepare statistics and report regularly on relevant
   activities. Work to streamline how reports are prepared and presented in order to improve services and ensure data on all procedures is compiled, summarized and presented in a timely manner.
10. Demonstrate a comprehensive understanding of relevant Movement Operations SOPs and Movements-related systems and databases (including iGATOR, MiMOSA, SAR and Amadeus), as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA).
11. Perform such other duties as may be assigned.

Required Qualifications and Experience
Education
• Seven years of working experience with secondary [high school] education; five years of working experience with Bachelor’s degree.
Experience
• Prior Movement Operations, transportation-related and/or management experience a strong advantage. Knowledge of IOM’s administrative, financial and business rules and practices is desirable.

Skills
Strong computer skills: Word, Excel and Internet; past experience with Movement Operations-related databases and systems (including iGATOR, MiMOSA, SAR and Amadeus) is a distinct advantage.

Languages
Fluency in Spanish and English is required (oral and written).
Desirable: Working knowledge of French and/or another language is an advantage.