Call Center Representative (19 HR)

One of the countries preferred mobile network providers is looking to add experienced Customer Service Representatives to their team! Join one of the Inc 5000 list of America’s fastest growing companies!

• Pay*: $19.00 – $20.75 HR
• Training Hours:
• 4 weeks 9:30AM-6PM M-F
• After Training Hours:* Variety of shifts available between Sun-Sat 6am-6pm
• RESPONSIBILITES:* The primary role and responsibility in this position is to handle escalated customer account needs along with assisting internal and external customers and agents with collection inquiries via phone and email. Customer needs may include billing irregularities, payment adjustments, and verification of equipment orders and payments. They are also responsible for reviewing equipment orders and investigating suspicious activities that could potentially include fraud.
• REQUIRED SKILLS:*
• Experience in a call center environment with customer service or collections background is preferred. Loan workout experience and or customer account fraud prevention or loss mitigation also is a plus.
• Self-motivated, hard-working team player with proven outstanding organizational skills and very detail oriented.
• Strong knowledge of cellular concepts, products, services and policies within the cellular industry.
• Highly developed sense of integrity and commitment to customer satisfaction.
• High school diploma or equivalent
• EXPERIENCE LEVEL:* Intermediate

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About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We’ll never contact you via Gmail, Telegram, or WhatsApp and we’ll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit [AstonCarter.com.](AstonCarter.com) Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [[email protected]](mailto:%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.