Call Center Employee (f/m/d) – Services and Sales

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Your Tasks:

Whether you are already a communications professional or simply fancy something new and would like to join us as a career changer – we offer you an exciting job in customer service with sales challenges.

• As a friendly and competent contact person for our customers, you will handle inquiries about our hosting products by phone and e-mail.
• With the help of modern technology, you will ensure a high-quality customer experience.
• As a customer champion, you recognize potentials to advise our customers individually and according to their needs and to offer suitable services.
• You will work with your colleagues in a team to develop new ideas and further improve our customer service.
• With internal training, you will become a professional in customer communication and our product range.

We Appreciate:

With innovative ideas you will ensure success together with IONOS through high quality standards. To make it all even more attractive for you, we offer you a job in a dynamic and flexible team that welcomes you. You will also receive a large number of different perks and benefits on top. In return, you fulfill the following profile:

• You like to communicate, whether by email or by phone. In doing so, you mix consulting and sales to create a unique customer experience.
• A fast-paced workday doesn’t faze you, and you see every customer contact as an opportunity.
• You are enthusiastic about technology and are willing to familiarize yourself with our hosting products.
• As a team player, you drive our customer service forward together with your colleagues.
• You speak and write German fluently.

About IONOS

IONOS is Europe’s leading platform for cloud services and hosting services. We successfully support our customers in their business development.

More than 4000 employees in several countries around the world are working to meet the requirements and wishes of our 8.5 million customers.

We promote the development of our employees and their different talents, interests and languages.

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.