Caliberly
Duties and Responsibilities: Administrative
Answer all incoming calls and handle callers inquiries whenever possible
Re-direct calls as appropriate and take adequate messages when required
Receive and assist clients and escort them to correct destinations; offices, rooms or meeting rooms.
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Answering the queries of all clients: walk in or people who call in or information seekers about properties.
Maintaining a record of appointments and coordinate those to the right people in the office.
Organise and maintain file system database into spreadsheets, records status for leads generated,
Provide general administrative and clerical support including mailing, scanning, copying.
Assist in resolving any administrative problems.
Prepares DLD standard sales (MOU) and leasing contracts.
Prepares different kinds of letters.
Handles company leads / inquiries. Follow up actions and record client events and requirements.
Schedules meetings and viewings for MD and assisting clients.
Checking the Properties listed for sale and for rent on the website.
Monitor DLD daily sales transactions.
Market research for sales, rental prices and trends.
CRM:
Enter, maintain and update daily property listings bearing in mind Casabella Property Brokers advertisement standards.
Secure public information about a property.
Control client records and files in full confidentiality.
Support requests to import data into CRM from various sources, following established assignment tools.
Generate reports such as property listings and availability status for management review.
Verify properties in property portals.
Repost and republish listings
Maintains the listing in portals (Dubizzle, Property Finder and website)
Report issues to CRM and Portal technical support team and solve it accordingly.
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