Business Support Officer

We are now looking to recruit to the role of Business Support Officer.

The successful applicant will work closely with the Head of Governance and Operations and Chief Executive Officer to ensure that the charity’s administrative processes allow the charity to uphold the highest standards of customer service and communication. Manning the charity’s reception function, the role will work across all departments of the charity and will quickly become a go to for staff.

Supporting the Head of Governance, the role will ensure that compliance across the organization is outstanding, monitoring all policies and procedures to ensure that they are up to date, communicated across the organization and adhered to by all staff, participants and volunteers

Reporting to Head of Governance and Operations, the Business Support Officer will be expected to

• Act as the initial point of contact for the charity, in person, on email and via telephone
• Manage and co-ordinate email enquiries and distribute accordingly
• Manage administrative duties for the Head of Governance and Operations and CEO
• Manage the charity’s reception function and offer support and advice to other reception functions where necessary
• Continually develop and create administrative processes to ensure BFCitC upholds its high standards of customer service and communication
• Support the Head of Governance and Operations in ensuring the effective coordination of the charity’s data procedures, including but not limited to, charity requests, complaints and the charity’s online monitoring and evaluating system; VIEWS
• Manage and monitor the effective use of the VIEWS monitoring system across the charity
• To create and manage an effective online filing system, ensuring that all relevant policies are up to date and available to all staff
• To ensure the company complaints procedures are followed effectively
• To work with the Head of Governance and Operations to compile information for governance reports
• Management of the policy log, including the tracking of all expiry dates, ensuring that managers are aware of policies due for renewal
• To collate and store all accident forms, ensuring the incident log is up to date
• Coordinate all BFCitC matchday volunteers and charity matchday tickets requests ensuring a smooth process for staff and the Club
• Develop and implement a worthwhile work experience programme for secondary school students, encompassing all areas of the charity
• Effectively manage the company vehicles, ensuring all vehicles are taxed, mot’d and that all drivers complete the driver policy
• Support the facilities admin team to develop effective processes, ensuring that charity standard operating procedures are duplicated and followed in all venues
• To participate in the induction process for all new staff in order to upskill new starts on IT systems and software
• Undertake any other duties appropriate to this role
• To be able to work flexible hours where the role of the job requires
• To work towards agreed Key Performance Indicators (KPIs)
• Comply with all Charity policies
• Promote the Burnley
• Football Club in the Community and Burnley Football Club brand and ethos in a professional, strong and positive manner
• To understand and implement the Charity’s Safeguarding policy, procedures, and best practice guidelines in your role. To use this understanding to ensure safe working practices, appropriate reporting of concerns and contribute positively to a safe environment
• Work alongside other team members to support in other areas of the organisation as and when required to promote best practice
• Hold a commitment to equality and diversity in the workplace and a willingness to undertake all relevant equality and diversity training
• Educated to level 3 in Business Administration or equivalent
• Experience of working under pressure in a fast-paced environment to ensure all deadlines are met
• Experience of working in an office environment
• Experience of working with partners
• Excellent IT skills across MS Office packages (Word, Excel and PowerPoint)
• Ability to be discrete with experience of working with confidential information and documentation

Desirable

• Educated to degree level
• Experience of working and administering the ‘Views’ platform
• Experience of working in a charity

Applicants will need to have a flexible approach to work and be able to work evenings, weekends and match days as required.

Burnley FC in the Community (BFCitC) is the award-winning, official charity of Burnley Football Club.

We work hard every day to deliver our mission to inspire, support and deliver change to communities across Burnley, Pendle, Rossendale, the Ribble Valley and West Yorkshire.

We believe in the immense power of our football club to transform people’s lives for the better. We believe Burnley and Pendle is a special place – a home to extraordinary people like you. Come and be part of our story!