Business Relationship Manager (BRM) – Supply Chain Management and Manage General Services

Position Title: BRM–Supply Chain Management and Manage General Services

Duty Station: Valencia, Spain

Classification: Professional Staff, Grade P4

Type of Appointment: Fixed term, one year with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 17 January 2024

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. External female candidates:
3. Candidate from the following non-represented member states: Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People’s Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Uzbekistan; Vanuatu

Second-tier candidates include:

All external candidates, except candidates from non-represented member states of IOM and female candidates.

Context:

IOM has undertaken a Business Transformation (BT) process, a priority driven by IOM’s Internal Governance Framework (IGF) initiative including a global review of its supply chain and general services (staff travel, fleet, maintenance) management requirements and enterprise resource planning management (ERP)-based process flows to update its systems and establish a fit-for-future way of working globally, supported by Oracle Cloud Fusion ERP/ Supply Chain Management (SCM) system and related satellite technologies.

Under the overall direct supervision of the Chief ERP Solutions and Services unit (ESU), the functional coordination with the relevant Business Process Owners (BPOs), the Business Relationship Manager (BRM) – Supply Chain Management and Manage General Services will be responsible for ensuring that the enterprise resource planning management (ERP) solution continues to meet organizational performance objectives, remain aligned with evolving organizational requirements, and remain technically sound with respect to continuous platform updates and continuous business improvement.

Core Functions / Responsibilities:

For the business and system domain of SCM and Management of General Services (MGS):

1. Develop work plans and supervise the contracted vendor and internal teams to ensure technical and operations services meet established service levels, managing resolution of incidents and remediation of operational performance issues.
2. Ensure continuity of operations of Enterprise Systems, monitor activities related to software upgrades (and regression tests), technical integrations, management of the cloud platforms and related users and any other task eventually performed by selected vendors.
3. Ensure the smooth and efficient provision of tiers 2-3 user support defining and monitoring the service levels and user satisfaction.
4. Lead the business relationships with business process owners and other stakeholders covering the SCM and MGS scope to define demands for solution, measure and report quality of services and coordinate issues resolution.
5. Manage the full change process lifecycle including perforing business analyses and identifying, advising and coordinating on business process improvement and management of change activities, ensuring cross-functional integration and compatibility, impacting business functions resulting from solution enhancements and changes with a specific focus on maximizing the evolution allowed by the periodic release of new functions by the cloud providers.
6. Liaise with the ICT Enterprise Architect to ensure ESU’s solutions for SCM and MGS domains remain compatible with and help advance ICT’s overall architectural and technology goals.
7. Prepare technical and user documentation for SCM and MGS domain applications, detailed technical presentations and various technical reports.
8. Manage all related tasks and operations activities and track, monitor and report on progress against plans, requirements, quality measures and operational service levels vs. agreements.
9. Manage change to promote acceptance and ‘’buy-in’ at all stages and ensure smooth implementation of necessary changes to internal business practices, procedures, processed and systems.
10. Provide direct oversight and support to external expert, consultants, vendors and suppliers engaged by the ESU in the context of delivering the in-scope solutions and supporting elements.
11. Perform such other duties as may be assigned.

Required Qualifications and Experience:

Education

• Master’s degree in Business Administration, Management, Procurement and Supply Chain Management or a related field from an accredited academic institution with seven years of relevant professional experience; or,
• University degree in the above fields with nine years of relevant professional experience.

Experience

• Experience in practical implementations of effective internal controls for procurement and supply chain activities.
• Experience with Oracle Cloud Fusion ERP software/systems, procurement and supply chain management related technological solutions. Direct experience in active role in an ERP implementation and supply chain process set-up is a distinct advantage.

Skills

• Sound and Proven communication skills, ability to present information in a comprehensive, clear and concise manner both in writing and verbally.
• Knowledge of UN-like procurement and supply chain management in large and complex organizations.
• Demonstrate ability to conduct analyses, excellent writing skills accompanied with the ability to edit a range of different materials, including but not limited to supply chain policies, related instructions, guidelines and reports for different audiences.
• Knowledge of Oracle Cloud Fusion ERP solutions (preferably Oracle Cloud Applications).

Languages

IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.

For this position, fluency in English is required (oral and written). Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Notes

1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php).

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators level 3

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 3

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link.

https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.p df

Competencies will be assessed during a competency-based interview.

Other:

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and background verification and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.