Business Development Intern (m/f/d)

THE IMPACT YOU WILL MAKE

Business Development is the growth driver for modern tech businesses. The Business Development Intern (m/f/d) is a key role in Charles’ organization that manages the customer experience throughout the lifecycle. In this role you will support and collaborate with our Customer Success team to ensure the highest possible value realization. You will represent the Charles Brand and our culture. Become one of the top C-Commerce experts in Europe!

THIS IS WHAT YOU WILL BE DOING

• Guide our clients towards a successful implementation, growing product adoption and value maximization over time
• Support various analyses of product usage and performance and help define customer objectives and value creation plans
• Constantly collect product feedback and translate it into user stories and actionable insights for our Product & Design teams
• Develop and provide domain expertise and ad-hoc product training – and introduce customers to best-practices in Conversational Commerce
• Jointly with our Studios (Marketing) department develop creative ideas and craft impressive success stories – to be shared with your colleagues and our network of clients and prospects
• Support our Customer Success Managers in our onboarding process of new customers – starting from a deep understanding of their business objectives and pain points and the value creation potential of our product
• Utilize data-driven approaches and project coordination reporting
• Learn to interpret business challenges, create process mapping, analyze potential improvements and recommend best practices and solutions

YOU’LL FIT GREAT WITH THESE SKILLS AND VALUES

• Show high levels of empathy and emotional intelligence in your daily work with our clients and teams
• Proactively develop valuable, creative ideas and abstract your learnings into actionable suggestions
• Eager to develop expertise in the E-Commerce and Direct-to-Consumer markets and business models – and relevant enabling technologies
• Excellent oral and written communication skills – in German and English
• Studying in relevant subject (Business, IT, or Engineering)
• Analytical mindset and data-driven decision ability.

WHAT MAKES CHARLES UNIQUE?

• We are firm believers of customer empathy in Product Development
• We are first. Conversational Commerce is destined to be the future trailing Mobile Commerce, and we will shape it together.
• We are small but popular. No dress code, no rigid processes, no political discussions. Just do your best!
• We are radically optimistic. We believe ideas no matter how big or small have power and we welcome anyone to voice them.
• We are a whole team: Experienced Founders, experienced Engineers, top-tier Strategy Consultants, boundless Creatives, Rockstar Interns, bold Marketing experts and last but not least YOU.
• We offer a flexible working environment built on trust where everyone can find a good balance between private life and work

ABOUT US

Our vision: Becoming the global leader of Conversational Commerce (cCom)

We at Charles believe “traffic” will exponentially move from the streets and the browser into chat apps. In a world where cCom is the 3rd big pillar of commerce, gluing together all channels unlocks the full potential of personalization between companies and consumers.

With our B2B SaaS software Charles empowers companies to master this opportunity by seamlessly bringing their business into chat. Founded by Kapten & Son Co-Founder Artjem Weissbeck and ex-McKinsey E-Commerce lead Andreas Tussing, we’re facing an exponentially growing number of clients and are backed by prestigeous investors Accel and HV Capital. Now it is time for you to join us on our journey and pioneer Conversational Commerce together!

At Charles we know teams perform and innovate best when they are diverse. We are committed to create an inclusive and belonging environment where our employees can bring the best and only version of themselves. We embrace and fearlessly welcome meaningful work and innovation no matter of age, gender identity, ethnicity, religion, sexual orientation, disability, status, neurodiversity and else. With our growth, we want to commit to reflect these values and strive to create a workplace where everyone feels heard and valued.