Business Communication Skills Trainer

General Description of the Organization:

Ghiras Al-Nahda is a Non-profit Non-governmental humanitarian organization working to empower people through fulfilling their basic needs and seeking to improve community stability and resilience.

Training purpose:

The overall objective of the training is to build the capacity of GAN staff in Business Communication Skills. The trained staff members will further apply their skills in the project implementation in the given dynamic humanitarian context, to come up with high quality activities performance.

The assignment is to impart a 5-day training on Business Communication Skills. The training will be face to face for the team in Gaziantep and online for the team in Syria. The scope of the training program will provide an advanced level of skills to GAN employees.

OBJECTIVES:

The training is aimed to achieve following objectives:

1. How to interduce yourself professionally

2. How to conduct the organization and its activities professionally

3. Professional email communication skills

• Writing effective Emails for a variety of professional situations,
• Applying the correct level of formality in writing
• Substitutes of common phrases and making them more formal
• use of common phrases in professional Emails and correspondence
• Follow and apply a correct email structure
• Avoiding common mistakes in the email writing

4. Communication skills for meetings

5. Communication skills (Look, sound and feel confident)

6. Report writing skills

• Set reporting objectives and select the most appropriate data collection methods
• Analyze data and draw conclusions / identify lessons learned
• Planning writing around the report’s objectives and reader’s needs
• Organizing ideas in a logical, persuasive way
• Communicate clearly and in a way that keeps readers interested and alert

7. Presentation skills and creating storytelling presentations

• Deliver powerful, high impact business presentations that audiences remember and act on.
• connect emotionally with the audience in a way that successfully persuades, influences, and informs.
• Grab audience attention right from the start and keep it
• Simplify complex information and messages so that audiences understand, and remember key messages
• Identify the key messages with a laser like focus for maximum clarity and impact.

METHODOLOGY:

• Preparation of training material and submission to GAN.
• The trainer should provide GAN with a list of the logistical requirements needed to complete the training, and GAN should secure these requirements within budget.
• Conduct face-to-face and online training for 5-day.
• The trainer should conduct a baseline assessment of the trainees and at the end of the training compare it with the results of the endline to determine the level of progress.
• Training should include practical applications during the training period, in addition to important theoretical information, and the trainer should provide trainees with practical solutions to the problems they may encounter.
• At the end of training all the trainees will prepare a project/report based on trainer recommendations to check their communication skills after the training, and the trainer will review all project/reports.

KEY DELIVERABLES:

The following deliverables are expected from the trainer:

• Trainer will prepare training materials/agenda/contents/sessions of the training and submit these at least one week before the start of the training.
• Trainer will also share a complete package of training material
• Trainer will facilitate the preparation of training follow up and action plan
• After the completion of the training, the trainer will share a comprehensive training report in the agreed format within 10 days after the completion of the training.