Business Change & Development Lead

Business Change & Development Lead (Fixed Term Contract for 12 months)

Location: Flexible within reach of our hubs and offices

Salary: £47,366 per annum

Hours: 37 hours per week

Closing Date: Thursday 08 February 2024

Are you experienced in Service Design? With a background in the world of Repairs & Maintenance/Housing Management? If so this role could see you make a real difference.

You’ll be taking a lead role in Aster’s repairs transformation through our modernisation programme and associated projects. Through the modernisation programme we’re aiming to deliver new and effective ways of working, to support increased customer and colleague satisfaction, reduce costs, speed up delivery, enhance reputation and reduce environmental impact. All the elements that strong service redesign in this field would include.

You will take responsibility for the evaluation and optimisation of business operations, looking at efficiency, quality and performance. This is a very collaborative role, you’ll spend time with colleagues from our operational teams including repairs and maintenance and housing management and will work with senior leaders delivering strategic transformation and improvement across the customer services directorate.

Your responsibilities will include:

• Conducting assessments on current states of working and capabilities and business operations to identify strengths, areas of weakness and areas for improvement.
• Completing a thorough assessment of business processes to identify areas of improvement.
• Analysing data and performance metrics to develop a complete understanding of Aster’s delivery models.
• Meeting with colleagues in operational meetings to listen, collecting insight and being the business contact for information sharing at this level.
• Using Lean, Six Sigma, or other relevant methodologies to streamline processes and eliminate inefficiencies, reduce waste and increase customer value.
• Leading on the design and development of high-level Target Operating Models and service re-design, service blueprints and identify operational design principals.

About you

You will see this as a role that you’ll need to roll your sleeves up for. You’ll have demonstrable experience of working in a similar role to a high standard. You’ll need to use that experience to quickly have an impact and to build confidence with your many stakeholders.

You will be able to demonstrate proven experience of process improvement and business analysis in a social housing environment, with specific links to repairs and maintenance.

You’ll bring with you a strong understanding of improvement methodologies such as Lean, Agile, Six Sigma, together with a wealth of project management experience.

You’ll acknowledge the key role that data will play and will be confident in your analysis abilities. You’ll also be very aware of how to share data in a way that is suitable for the audience to support understanding.

The role will require you to be present in our operating regions, you’ll be meeting with colleagues and attending face to face meetings. We do very much have a virtual approach to work, however to be successful in the role you’ll need to be based within Hampshire, Wiltshire, Somerset or Dorset to get the best outcomes. You will be out and about so having a full UK driving licence and access to a vehicle for work is essential.

What’s in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

There will be a two stage interview process for this role with interviews taking place on the following dates:

Stage One – 16th February

Stage Two – 23rd February

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands