Business Analyst Adviser

This an exciting opportunity to deliver digital communication services and successful digital programmatic integrations in all NRC’s country offices.

What we are looking for

The Norwegian Refugee Council (NRC) is seeking a highly qualified Business Analyst with good understanding of Agile methodologies and good at managing product backlogs; knowledge of various prioritization techniques.

What you will do

Some of your specific responsibilities include:

• Ensure that the key providers of NRC’s digital communication and engagement tools are:
  • tailored and sufficient to the needs of the people NRC is working with
  • providing the channels for their voices to be heard
  • helping NRC deliver assistance efficiently
• Engage with key field offices globally, service providers and internal integration partners. Work to drive strategic initiatives with these interlocutors while understanding their needs and ensuring that the vulnerable populations we serve are at the center of our communication, work and engagement.
• Oversee and assist in the implementation of digital engagement to ensure that interactions are well organized, and objectives are clear.
• Act as a liaison between the Service Providers and the implementing offices to track down issues, answer inquiries, prioritise enhancements and deliver a successful integration.
• As a digital evangelist, identify opportunities for innovation and engagement with implementing offices and work with the product management team to document and implement these opportunities.
• Focus on scaling DCH globally in an effective and successful manner.
• Apply industry expertise with knowledge of NRC’s global strategy, beneficiaries, service providers, issuers, enabling partners, and potential duplication.

Please download the detailed job description to learn more about the position.

What you will bring

• 3+ years of prior experience as a Business Analyst or a similar role
• Empathy and patience to understand the concerns raised by country offices and the people we work with
• Good understanding of Agile methodologies
• Good at managing product backlogs; knowledge of various prioritization techniques.
• Good at stakeholder management
• Innovation and data-driven decision-making mindset
• Open to learning new skills: both technical (coding languages, visualisation tools etc.) and non-technical (product management techniques, human centred design etc.)
• Speaks French, Spanish or Arabic
• Power BI experience
• Experience in mobile and digital solutions
• Prior humanitarian or international development experience

What we offer

• Duty station: Oslo, Norway; Or any other region where NRC has an office.
• Contract: national contract, 1 year with the possibility of extension.
• Salary/benefits: grade 8 on NRC’s regional salary scale, with accompanying terms and conditions.
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

• Internal candidates only: please click on the suitcase icon labelled “I am an employee” to be redirected to NRC’s internal careers site.
• When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English, taking care to attach your latest CV.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
• If you have any questions about this role, please email [email protected] with the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

Learn more about NRC

ABOUT US

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.