Business Analysis Associate

Grade

GS6

Staff Member / Affiliate Type

General Service

Reason

Temporary > Temporary Assignment/ Appointment

Hardship Level

H (no hardship)

Family Type

Family

Residential location (if applicable)

Remote work accepted

No

Target Start Date

2024-01-15

Target End Date

2024-06-30

Job Posting End Date

January 1, 2024

Standard Job Description

Business Analysis Associate

Organizational Setting and Work Relationships

The Business Analysis Associate normally functions under the direct supervision of a (Senior) Business Analyst or (Senior) IT Officer. The incumbent helps ensuring the ongoing and overall end-to-end integration in the MSRP modules within the Area of Responsibility (AoR). System change requests are often in relation to policy changes or the re-engineering of procedures, or key initiatives.

Tasks will include translation of business requirements into specifications for IT developers inside and/or outside of UNHCR. The incumbent will work closely with the supervisor and with colleagues from the respective Division towards enhancement and automation of business processes through the use of technology.

As needed, the incumbent will also assist the supervisor in analysis and testing of MSRP functionality changes within the AoR which may result from technical/image upgrades. S/he will assist the supervisor with day-to-day support to the users as needed.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties

• Assist in gathering requirements for MSRP change requests within the AoR and in solutions and design for business process challenges, through the use of technology.
• Assist in re-engineering/enhancement of business processes or current MSRP module/functionality within the AoR, to ensure compliance with policies and administrative instructions, with the goal of improved efficiency for users through self-service/process automation.
• Interface with system design and development counterparts to finalize enhancement/change request specifications.
• If requested, provide quality assurance (pre UAT testing) of developed solutions.
• Assist in coordination of User Acceptance testing (UAT) and perform UAT as needed on behalf of the future system user.
• Assist in process improvement discussions within the AoR, looking for streamlining opportunities with a view of standardizing and simplifying processes and services.
• Prepare end-user training materials and assist in formulating training approaches aligned with the functionality being deployed.
• Assist in the implementation of new functions, coaching/training resources as related to the deployment of new MSRP functions within the AoR.
• Provide post-change follow-up and user support to ensure successful stabilisation.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

For G6 – 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education

Not applicable.

Certificates and/or Licenses

Business Administration; International Relations; Information Technology;

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

Essential

Work experience with IT systems and in business analysis. Prior experience with ERP. Experience in finding technical solutions and efficiencies for business process challenges. Involvement in change management initiatives in an international or multinational environment. Proven ability to deal with multiple tasks in a courteous and service-oriented manner in demanding working conditions that often have short deadlines.

Desirable

Working knowledge of standard desktop tools such as MS Office suite, advanced SharePoint, advanced Excel skills, and basic knowledge of Oracle SQL is an asset. Demonstrated ability to learn new software tools and methods of supporting business processes. Experience with Power BI and Artificial Intelligence is an asset. Demonstrated ability to manage tasks to a target timeline. Experience with UN or International Organization rules/procedures and processes. Experience with UNHCR business functions and/or policies and practices.

Functional Skills

CO-Drafting and Documentation

IT-Business Analysis (BA)

IT-Computer Literacy

MG-Business Process Re-engineering (BPR)

MG-Change Management

MG-Project Management

TR-Training – Virtual and face to face

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

As of October 2022, a new cloud-based, all-in-one HR software called Workday has replaced the HR and Payroll parts of MSRP. Workday@UNHCR was one of several projects under the umbrella of the broader Business Transformation Programme (BTP) .

The DHR Systems and People Analytics Section (SPAS) beside technical support, currently continues to support with coordination of some training clinics, management of communication channels including forums with HQ and the Field and provides change management activity support to the BTP. In addition, SPAS oversees the People Experience Module in Workday which includes Journeys, Home Cards, a Knowledge Base and Case Management functionality. Of particular importance is the Case Management activities ensuring cases are not backlogged with Case Solving teams within DHR as well as is able to monitor globally the state of cases with all teams.

The incumbent of this position will assist in daily triaging of new cases arriving for the Systems team.

The incumbent will provide support as needed to ensure processes in general are not backlogged, via usage of process reports.

Desired Candidate Profile:

• Experience using Workday Case Management System
• Experience in Human Resources
• Experience in IT and/or System changes
• Experience organizing, facilitating/co-facilitating training/clinics (virtual and/or face-to-face)
• Excellent listening skills
• Ability to clearly articulate messages regarding data and information to a variety of audiences
• Good people and relational competencies including high social awareness and a team-player, experience with different communications products such as explainer videos; animated content; podcasts, video editing tools etc)
• Excellent organizational skills
• Excellent communication skills
• Problem solving and analytical skills
• Must be a team player, able to work collaboratively with others

Additional information:

Candidates must be legally present in Hungary at the time of application, recruitment and hire.

For G6 – 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher.

NOTE: A completed and relevant minimum first level university degree (equivalent to BA or higher) shall count in full (100%) towards the required years of work experience. Priority will be given to eligible applicants meeting the full requirements

Remuneration:

In case of appointment, a competitive compensation and benefits package is offered.

G6 – Salary range: NET 587,586 HUF – NET 688,996 HUF.

Benefits:

Annual leave: UNHCR staff members holding a temporary appointment will accrue annual leave at the rate of 1.5 working days for each full calendar months of service (i.e. 18 working days per year).

Pension system: Staff members holding granted a minimum of 6 months temporary appointment will become participants in the United Nations Joint Staff Pension Fund (UNJSPF).

Health insurance plan: locally recruited staff members in Budapest will be enrolled in the Medical Insurance Plan (MIP). The coverage is also optionally available for eligible family members.

Shortlisted candidates may be required to sit for a test. No late applications will be accepted. UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).

Functional Clearance

This position doesn’t require a functional clearance

Required languages (expected Overall ability is at least B2 level)

English

,

,

Desired languages

,

,

Skills

Additional Qualifications

CO-Drafting and Documentation, IT-Business Analysis (BA), IT-Computer Literacy, MG-Business Process Re-engineering (BPR), MG-Change Management, MG-Project Management, TR-Training – Virtual and face to face

Education

Certifications

Business Administration – Other, Information Technology – Other, International Relations – Other

Work Experience

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