Boutique Manager – Zurich

TAG Heuer: the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach, and a cool and free-minded spirit to think ahead and establish records. The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.

If you like challenges, out-of-the-box thinking and teamwork, there is an opportunity for you as we are looking for a highly motivated

BOUTIQUE MANAGER – ZURICH

Reporting to the Retail & Training Manager of the Swiss market and leading a team of 4, you will be in charge of the management of our boutique in Zurich.

A TAG HEUER BOUTIQUE MANAGER IS…

…A PERFORMANCE-DRIVEN SALES EXPERT

• Plays an active role on the sales floor, increasing boutique sales and achieving the objectives
• Analyzes the store’s retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales…), identifies business opportunities and establishes 360° action plans to tackle them
• Stays updated on the watch industry and local market competitive environment

… A TEAM LEADER

• Sets individual and collective objectives, follows the performance, and realizes reviews of the team members
• Shadows and supports the team members on the floor, provides immediate feedback, develops them in their current roles
• Ensures team’s motivation and cohesion while promoting a positive, inclusive and supportive work environment
• Identifies and hires new team members

… A TAG HEUER AMBASSADOR

• Ensures an outstanding service is offered to all visitors in store
• Embodies the Tag Heuer’s brand values and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
• Ensures that grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelines
• Proactively networks and connects with local people of influence

… A CLIENT DEVELOPMENT SPECIALIST

• Leads the team to develop long-term relationships with clients
• Sets and follows collective and individual clienteling objectives (number of outreaches, appointments, sales from appointments…)
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
• Plans events in line with brand strategy and guidelines, coordinates all stakeholders and assesses the ROI

… AN OPERATIONS EXCELLENCE SUPERVISOR

/ Oversees the boutique operational processes, front and back, in line with internal guidelines: inventory, cash, security, store opening and closing, etc.

/ Ensures compliance with internal control policy

/ Supervises the store expenses and maintenance

PROFILE REQUIRED

• Management experience in a luxury retail environment
• Creative business driver, results–oriented
• Excellent interpersonal, communication and presentation skills
• Inspirational leader, able to coach and develop a high-performing team
• Client-centric mindset, focused on recruiting new clients and growing the active client base
• Agile manager, able to multi-task in a fast-paced environment and work in various roles depending on business needs