Boutique Manager – Longines – Swatch Group UK

  • Full Time
  • London, England, United Kingdom
  • N/A USD / Year
  • Swatch Group profile




  • Job applications may no longer being accepted for this opportunity.


Swatch Group

The Company

Swatch Group is the world’s number one manufacturer of finished watches. With its 17 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

Job Description

Main Function

As Boutique Manager for SGUK’s Longines Boutique, you will be responsible for driving sales and ensuring all operational targets are met and that standards are followed and kept within the Boutique. You will also be responsible for the recruitment, development, and coaching of the Boutique Team offering motivation, encouragement, and support to your team members. Maintaining and nurturing an ambassadorial level of customer service, and ensuring this is delivered consistently in your Boutique. You will be required to deploy the company business plans and strategies, as well as ensuring your Boutique fulfils the brand guidelines set by HQ, and are fully compliant to all company policies and procedures.

Job Description

  • Accountable for achieving sales targets
  • Meeting all operational targets set, or required. Setting targets in line with Company expectations across your Boutique and managing your team to ensure they are exceeded
  • Responsible for discussing and agreeing your team objectives and tracking these to ensure they are achieving against their goals and build these into their personal development plans
  • Establish and maintain strong and effective relationships with your team
  • Establish and maintain strong and effective relationships with all Head Office departments
  • Holding regular team briefs to discuss targets, strategies, plans, events, to align business needs and opportunities
  • Ensuring our products are correctly merchandised and in line with company guidelines, as well as ensuring the correct visuals are in place
  • Ensuring replenishment is correct and regular
  • Ensuring that your Boutique is staffed correctly and maintain the Boutique rota
  • Deliver a winning team, with a huge team emphasis and empower the workforce to unleash the passion for Longines and to help realise their full potential
  • Deal with performance issues and disciplinary issues according to correct Company procedures
  • Engage, energise and enable the sales teams to deliver against all personal, and Boutique, objectives and targets
  • Coaching the teams to be best they can be, and to continually strive for setting the benchmark for customer service and the in-store experience
  • Manage performance reviews with the team and carry out all one-to-ones and appraisals
  • Ensure all teams are fully aware and trained on all IT aspects of the business (tills, back office, ordering and transferring if stock etc.)
  • Work to achieve clear and effective communication at all times

Skills And Experience

  • Excellent sales and negotiation skills
  • Good business acumen
  • The ability to work on own initiative
  • The ability to coach, motivate, and lead a team
  • Strong collaborative and communication skills
  • Excellent ‘people skills’
  • Good planning and organisational skills
  • Act as an owner – work with a sense of urgency and determination with the end result in mind and be answerable for results
  • Approach opportunities with the mind set of going beyond the accepted idea and find new ways to deliver bigger and better results, search out and reapply proven ideas and methods to generate new solutions
  • Knowledge of the watch industry
  • Proven people management experience
  • Previous experience of retail operations over multiple sites is desirable

Profile

Professional Requirements

Languages

Job Location W1C 2PE London, United Kingdom

Company Address

The Swatch Group (UK) Limited

Building 1000

2nd Floor East Wing

The Royals Business Park

Dockside Road

GB-London E16 2QU

United Kingdom

To apply for this job please visit swatchgroupuk.recruitmentplatform.com.


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