Bilingual Victim Services Specialist

The Korean Women’s Association (KWA) is an equal opportunity employer. It considers all applicants without regard to race, color, national origin, religion or creed, gender, disability, marital status, familial status, age, sexual orientation, gender identity or any other protected characteristic.

• Purpose of Position

To provide victims and survivors of domestic violence (DV) with legal assistance and information for both criminal and civil issues; to provide community resources connections – shelter, DSHS, transitional housing, and job search services.

Participates in agency or community work teams, upon request, including committees, task forces, or event planning. Outreach and education to the community on DV topics.

• Essential Duties and Responsibilities

70% Legal Advocacy

Provide clients with general information and education on DV related issues, community referral information, legal referral information and assist in the filing of protection orders. The advocate will meet with clients to maximize

safety and assess their needs. The advocate will provide the DV Services Manager with monthly statistical reports. The advocate will also attend case management and shelter staff meetings.

15% Helpline calls, screenings and intakes

The advocate will provide phone support, assessment, and screening for

services. This includes documenting all phone inquiries, completing

screening tool, determination of client needs, arranging for the provision of

community, legal, or shelter services, and providing training to other staff

members on the helpline.

15% Outreach Education and Networking

The advocate will make connections within the community and provide presentations to support groups, local services agencies, local businesses schools and civic groups on the topics of DV.

• Position Requirements
• Bilingual (any language) preferred;
• Completion of initial 20 hours of DV advocacy training;
• Complete a minimum of 30 hours continued training per year thereafter;
• Understands the dynamics of DV and SA especially within immigrant communities;
• Ability to drive to different KWA and FJC office locations; has own vehicle;
• Satisfactorily pass criminal history and references check;
• Proficient in MS Office Suite, e.g. Excel, Word, Outlook, etc.;
• Respect for all cultures, and ability to interact with diverse groups;
• Experience in victim/survivor advocacy and crisis intervention/counseling preferred;
• Knowledge of gender-based violence issues and their impact on individuals and families and experience working with individuals who have experienced trauma;
• Knowledge and proficiency in the use of computers, internet searches, smartphone devices and other software packages;
• Ability to maintain effective relationships with staff, volunteers, community and national partners;
• Knowledge of and sensitivity to domestic violence issues and trends preferred;
• Knowledge of service area resources preferred;
• Excellent oral, written, and interpersonal communication skills; and
• Strong organizational, analytical, and problem-solving skills; ability to handle multiple priorities.
• Educational Level
• Must have High School Diploma; and
• Some college or AA degree (any humanities discipline) preferred.

3.2 Experiences in Related Field

• Minimum of two (2) year experience in social or human services preferred; and
• Public Speaking Skills preferred.
• Working Conditions
• Environmental parameters:
• Ability to work in an office environment;
• Ability to drive to different locations; and
• Ability to work and present standing up.
• Physical demands:
• Type: sedentary work ability to perform administrative duties, typing, filing, bending over to low files, reaching high files; sitting and traveling by car to outreach locations.
• Ability to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move an object (e.g., outreach materials).
• Work involves sitting most of the time, but may involve walking, standing, bending, twisting, reaching and driving.
• Work Schedule
• Ability to work up to 40 hour week including some nights, weekends, and overnights.
• Aptitude Requirements
• COGNITIVE
• Analytical:
• Ability to apply principles of logical thinking, to define problems;
• Ability to collect data and present it in appropriate manner;
• Ability to establish facts and draw valid conclusions;
• Ability to solve practical problems; and
• Ability to interpret a variety of instructions furnished in written, verbal, diagrammatic or schedule form.
• Communication:
• Ability to read, write, speak, understand or communicate in English sufficiently to perform the duties of the position;
• Ability to record and deliver information;
• Ability to speak distinctly and listen carefully in order to communicate effectively on all levels;
• Ability to draft work related documents;
• Ability to log in data and draft data summaries;
• Ability to answer inquiries from external customers;
• Ability to converse with disgruntled people and the general public; and
• Ability to follow rules and policies of the company.
• Administrative Detail:
• Ability to complete forms; record and locate data accurately; and
• Ability to pay close attention to detail and accurately distinguish data.
• MANUAL
• Motor Coordination:
• Ability to accurately reach, feel or handle equipment used in daily routine.
• Finger dexterity:
• Ability to pick, pinch or otherwise work with fingers to operate above equipment.
• Manual dexterity:
• Ability to seize, holds, grasps, turn or otherwise work with hands to operate above equipment.
• VISUAL
• Near Vision:
• Clarity of vision at 20 inches or less.
• Mid-range Vision:
• Clarity of vision at distance of more than 20 inches and less than 20 feet.
• Far-range Vision:
• Clarity of vision at 20 feet or more.

NOTE: The requirements for this position are indicative of the physical and mental capacities needed to satisfactorily perform the duties for the position. Reasonable accommodations, as required by the Americans with Disabilities Act will be granted wherever possible.

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