Bi-Lingual Reintegration Case Manager

Full time

Reporting Relationship: Program and Training Manager

All applicants must submit a resume and cover letter to Elaine Weisman at [email protected] to be considered.

Position Objectives

To manage an intercountry caseload through the ISS global network. Facilitate the delivery of Reintegration services on an international level utilizing a network of municipal, international, and NGO agencies. Collect and maintain outcome data as it relates to case management.

Qualifications

ISS-USA seeks a flexible and energetic individual interested in maintaining agency standard of excellence in case management and other areas. Degree in Social Work or human service field is preferred.

• Near Native fluency in Spanish and English

• Ability to maintain case records in compliance with professional standards and applicable laws.

• Computer literate, including ability to maintain case notes in electronic case management system, create and utilize Excel spreadsheets and proficiency in Microsoft Word and PowerPoint.

• Ability to learn quickly, think outside the box, and adapt to agency and protocol changes.

• Excellent human relations skills and an understanding of culturally relative practices as they relate to international service delivery.

• Ability to work cooperatively with a broad range of federal and state governmental and non-governmental agencies.

• Excellent time management skills.

• Ability to work independently.

• Commitment to the organizational mission.

• Willing to submit for federal security clearance

• Basic understanding of case management practices, preferred

• Working knowledge of the Northern Triangle countries and the challenges, preferred

• Experience with migrant, refugee, asylee population, preferred

• Candidate must be committed to diversity, equity, and inclusion and carry out all aspects of the work accordingly

Responsibilities

• Conduct intake phone calls with client to gather information necessary for development of individualized service plan (ISP).
• Prepare outgoing referral to in-country service partner prior to client’s departure
• Coordinate with in-country service partners to identify and secure access to case-specific repatriation services including:

-Immediate Reception, basic needs, transportation and shelter

-Shelter and long-term housing

-Connection to educational a/o job/vocational opportunities

-Medical, mental health, behavioral health services

-Legal assistance, community

-Community and Family engagement support

• Obtain reports and support development of ISP to share with client and relevant stakeholders
• Coordinate client’s reception in COO with domestic and international partners
• Provide ongoing technical assistance and coordination support to in-country partner to implement ISP.
• Maintain records, including computerized case management referral and tracking system.
• Prepare a wide range of documents, including case files, program reports, proposals, correspondence and memoranda.
•  Submit detailed and thorough documentation in compliance with program needs and ISS-USA policies and procedures.
• Represent agency to external audiences.
• Maintain professional resource files.
• Participate in program development activities.
• Perform all duties in compliance with professional standards and applicable laws.
• Perform all other tasks as assigned.

Pay

• Starting at $42K

*Potential Bonus once all security clearances have been satisfactorily completed.

Apply

Email all resumes with a cover letter to Hiring Manager: Elaine Weisman at [email protected]