Catholic Relief Services
About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
Job Summary:
The Benefit Specialist provides expert HR support and acts as a first point of contact for employees and managers to the GPR Operations team, helping staff navigate HR/Benefit initiatives, policies, and procedures, as well as provide insight on compliance processes. The Benefit Specialist also ensures smooth and accurate processing of employee-related transactions throughout the employee lifecycle. The position focuses on building relationships and partnering with employees, management and vendors to meet agency objectives and serve the mission. The role assesses and anticipates HR-related needs by identifying gaps, diagnosing root causes and proposing means to develop integrated solutions.
Job Responsibilities:
- Responsible for creation and maintenance of all US Benefits business process documentation, including process maps/workflows, standard operating procedures, and project plans for Benefit Initiatives; ensure compliance to multiple regulatory requirements (i.e. GDPR, SOX, etc.).
- Act as a point of contact for employee Tier 1 questions related to Benefit enrollment, vendor questions, Open Enrollment, and Leave of absences.
- Actively manage the Benefit department’s intranet/employee portal in ADP, including designing content and making updates to provide a positive, user-friendly employee experience.
- Support compliance reporting for key state and federal requirements
- Assist in the preparation of various HR documents, such as individual employee communications, employment actions and HR policies.
- Support compliance related reporting and auditing
- Perform quarterly audits and reconciliation of HR data relating to benefits and payroll.
Key Working Relationships:
Internal: HR team members, staff, senior management, supervisors
External: HR Professionals, legal counsel, local/state government offices, vendors and consultants
Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Serves with Integrity
- Models Stewardship
- Cultivates Constructive Relationships
- Promotes Learning
Skills and Abilities:
- Strong decision-making, problem-solving, and analytical skills
- Ability to assess multi-faceted issues, anticipate potential problems, and apply high level of skill and judgment around complex and ambiguous issues.
- Effective written/verbal communication skills, active-listening, counseling, interviewing, investigating and report writing.
- Well-developed people skills, high level of emotional intelligence; excellent interpersonal skills, and ability to develop strong trusting relationships with employees at all levels.
- Ability to maintain high levels of integrity and confidentiality regarding agency and employee matters.
- The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company
Qualifications
Basic Qualifications
- Associate’s Degree in Human Resources, Business, a related field, or equivalent education and experience, Bachelor’s Degree, preferred.
- 7 or more years of experience in HR/Benefits, preferably in Tier 1 HR support process development
- Knowledge of principles and practices of human resources management, including Unemployment, Compliance, and Employment Action Processing
- Proficient use of MS Office. HRIS experience or other database experience a plus.
- Advanced knowledge and experience with web applications, Microsoft Excel, PowerPoint, SharePoint, and Visio applications.
- Experience with ADP and Oracle HCM or related cloud based HCM a plus.
Disclaimer Clause: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
EOE/M/F/D/V
Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
What we offer
CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
Note: All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.
Talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people – especially children and vulnerable adults – to live free from abuse and harm.
EOE/M/F/D/V – CRS is an Equal Opportunity Employer. (For all US and International positions)