Private Banking Executive

About Barclays

Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns.

Our two clearly defined divisions, Barclays UK and Barclays International, provide diversification by business line, geography and customer, enhancing financial resilience and helping to contribute to the delivery of consistent returns through the business cycle. We have a strong core business with exciting prospects, well positioned to deliver long-term value for our shareholders.

The businesses are supported by The Group Service Company. This delivers critical infrastructure services and enhances operational continuity for our business units, it is a centre of excellence for services required by the business, such as fraud management and cyber security, reducing duplication and promoting best practice across our businesses.

Consistent with the objective of delivering long-term sustainable value for all our stakeholders, we have developed our Shared Growth Ambition – our approach to citizenship and the sustainability of the business model we operate. The aim is to make decisions and do business that provides our clients and customers, and the communities which we serve, with access to a prosperous future.

The delivery of our strategy is underpinned by the energy, commitment and passion of our people, and we are clear on our common purpose: creating opportunities to rise. We are a company of opportunity makers working together to help people rise – customers, clients, colleagues and society.

Overall purpose of role

Supports Private Bankers in acquiring, servicing and retaining clients and in the creation of enduring, deep and trusted relationships with our clients
Provides exceptional service to the Banker’s clients and be a main point of contact for all day-to-day matters across products and services
Liaises directly with clients in relation to their non advice requirements and will be required to interpret and manage high value and highly complex books as well as understand complex financial structures and products
Is a technical specialist/champion in one of the banking fields such as on-boarding or credit
Assists PBE population with technical queries and complex cases
When required, assists PBE Managers for ad hoc projects and in terms of being a Go To person
Supports the team/business in the delivery of its targets and goals

Key Accountabilities

60-70% Sales Support

Supports Private Bankers to develop sales pitches and identify target clients for particular products
Supports Private Banker in managing their client portfolio through analysing client book to for example: identify and re-home low value / low potential clients, identify clients with substantial cash balances, recognise specific client needs and the opportunity they present
Organises and supports Bankers’ preparations for client success, for example, preparing a full client brief in advance of a meeting; researching a prospect; preparing relevant documentation etc
Attends client meetings and events to establish strong and enduring working relationships
Maintains an up to date working knowledge of the markets, economic position, BW research view and product set thus being able to provide a view of these to their Bankers
Develops a sales strategy jointly with the Bankers to exceed performance targets

10-20% Specialist Team Support

Excellent overall knowledge of BarSuisse information systems
Supports team with technical queries and complex cases in relation to field of expertise (such as on-boarding or credit)
Gathers feedback/issues, raise them to the PBE managers or in the champion forums
Provides additional ad hoc training and actively share knowledge across the PBE population to ensure best practice is adhered to
Works on ad hoc projects and assists with the implementation and development of policies, procedures and systems
Actively makes suggestions for process improvements and leads in the implementation
Escalates breaches of policies/procedures appropriately
When required, assists PBE Managers in managing PBE resource/workflow, interviewing new PBEs, training, mentoring and development

10-20% Client Servicing

Acts as the key point of contact for a portfolio of clients dealing with day-to-day administration across the range of services and products which includes payments processing, credit cases submissions, client onboarding and client data maintenance.
Responds in a timely and professional manner to client requests, owning task execution end to end, working pro-actively with Operations and various departments to ensure delivery, resolve issues and reduce/remove errors.
Maintains the system record of client requests, situation, events, and reports
Performs daily operations and transactions on clients’ accounts.
Complies with all corporate policies, front office procedures, regulatory and internal/external audit requirements and managing risk and control
Assists Private Bankers in ensuring adherence to regulatory and Wealth requirements
Keeps Private Bankers completely informed of interactions with clients and share any insights gained through client servicing, routing clients to bankers when conversation moves toward giving advice or when a sales opportunity is identified
Assists Private Bankers in administration and management of client relationships including attending meetings (to observe/take notes or on own where advice is not required), preparation of CRM notes, drafting of letters and other documentation, annual client reviews all overseen and signed-off by the Private Banker

Stakeholder Management and Leadership

Help / Support the PBE population with technical queries and complex cases
Assists PBE Managers in managing PBE resource/workflow, interviewing new PBEs, training, mentoring and development
Supports Private Bankers in managing their client portfolio through analysing client book to for example: identify and re-home low value / low potential clients, identify clients with substantial cash balances, recognise specific client needs and the opportunity they present
Acts as the key point of contact for a portfolio of clients dealing with day-to-day administration across the range of services and products which includes payments processing, credit cases submissions, client onboarding and client data maintenance.

Decision-making and Problem Solving

Strong knowledge of banking and operational procedures, plus lending and understanding of collateral requirements, understanding of markets and regulatory awareness
Strong understanding of Bank’s products and services of the Barclays Group
Is a technical specialist/champion in one of the banking fields such as on-boarding or credit

Risk and Control Objective

Fully embrace the risk management agenda and be able to demonstrate that all activity is conducted in accordance with all policies, procedures & frameworks
Assists Private Bankers in ensuring adherence to regulatory and Wealth requirements. Proactively support banker to ensure a green Balance Scorecard
Understand the relevant risk and controls that apply to the jurisdictions and platforms where you have clients
Pro actively recommend and implement ways to avoid and eliminate risk within the team / others within the business. Apply lessons learned from near misses, risk events and sundry losses
Work closely with Line Manager and BCG to ensure they are competent and conversant to the highest standards in all processes

Person Specification

Excellent customer service skills & sensitivity to the needs and profile of high net worth clients
Positive and self motivated
Excellent ability to plan and organise work and set priorities, and to multi-task
Good interpersonal skills and adopts a team focus
Good influencing and negotiating skills
The ability to make clear presentation of information both written and orally
Effective listening and communication skills
Ability to work under pressure with a heavy workload
The ability to solve problems using a rational approach with a strong ownership of problems
Team Player
Possesses integrity
Possesses a technical and commercial approach to tasks.
Possesses the initiative to think things through and the prudence to refer
Interest in financial markets
Fast learner, with experience of becoming familiar with new IT systems quickly and accurately

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Purpose and Values

Barclays has a single cross-business Purpose for Barclays and five core Values which underpin it.

Our Purpose is to create opportunities for people to rise- customers, clients, colleagues and society. Put simply this is the answer to the question ‘What is Barclays for?’ and it should guide our every action as employees.

Respect

We respect and value those we work with, and the contribution that they make.

Integrity

We act fairly, ethically and openly in all we do.

Service

We put our clients and customers at the centre of what we do.

Excellence

We use our energy, skills and resources to deliver the best, sustainable results.

Stewardship

We are passionate about leaving things better than we found them.