AXEPTA SA
Position
Perform role of IT Service Desk Analyst, level 1
Act as single point of contact for all the company employees for IT related issues
Experience Required
IT Helpdesk and customer service experience desired.
Main Responsabilities
Answer customers e-mails and telephone calls in a polite and courteous manner.
Remain calm and polite when faced with customers annoyed by IT problems
Analyse situations reported by customers to determine if the impact is minor, medium, high or critical, in order to define priority of case handling
Fully document tickets to ensure that they contain pertinent and up to date information
Resolve customer problems when time and technical constraints permit.
Ensure proper follow-up and and communication with customers in a timely manner
Ensure customer expectations are met, and ensure integrity of what is said and written by the Global Service Desk
To apply for this job please visit ch.talent.com.