About the Company:

Avalon Healthcare Solutions, headquartered in Tampa, Florida, is a clinical services and information technology company using evidence-based medicine to develop and deploy medical policies and protocols in the high-volume, dynamic and complex diagnostic lab environment. The company manages the appropriate use of thousands of existing lab tests and researches new tests to determine efficacy and impact on patient care.
Studies show that 30% of clinical laboratory testing is unnecessary or overused. Inappropriate testing or missing a key screening can lead to complications and expense arising from unwarranted care, or not obtaining proper care when needed, leading to increased health risks and costs. Avalon helps ensure delivery of the right test, at the right time, and in the right setting. We seek to ensure the most effective patient treatment, improve clinical outcomes, and optimize cost and affordability.
Avalon is a portfolio company of Francisco Partners, a global private equity firm that specializes in investments in technology and technology-enabled service companies. Since its launch 15 years ago, FP has raised approximately $10 billion and invested in more than 150 companies.
Avalon is a high growth company where every associate has an opportunity to make a difference. You will be part of a team that shapes a new market and business. You’ll enjoy seeing the results of your work as we rapidly implement our plan. Most importantly, you will help Avalon to achieve its mission and improve clinical outcomes and health care affordability for the people we serve.
For more about Avalon, please visit our web site at http://www.avalonhcs.com.

About the Client Manager position:

The Client Manager is a member of the client management team who is responsible for overall client satisfaction and retention while managing the day-to-day operational activities for the client. The position is accountable for supporting and monitoring program service delivery for clients working cross-functionally with all Avalon operational areas. The Client Manager proactively reviews performance metrics to promote client satisfaction and works to anticipate needs and exceed client’s expectations. This position directly to the Vice President, Client Management.

Client Manager – Essential Functions and Responsibilities:
Develop and maintain strong day-to-day relationship with client and internal stakeholders.
Serves as the primary point of contact for overall and day-to-day operational requests/concerns; owns resolution and the development of communication back to the client.
Works directly with the client to understand, represent, and drive client operational requirements throughout the organization, with cross functional stakeholders.
Manages the execution of standard client requirements.
Supports the Client Management Director and serves as project lead to ensure projects meet internal and external client expectations with respect to quality, budget, delivery timelines, and goals.
Provide operational updates to leadership on the status of open client activities
Responsible to communicate the root cause and resolution path for operational issues that impact the assigned client.
Maintains appropriate documentation regarding change orders, operational issues, and problem resolution.
Lead client-facing discussions for monthly and ad-hoc meetings
Prepares/presents overview of the current program and future enhancements
Provides recommendations to the Client Management Director and/or client for improvement
Tracks plan performance through reporting (e.g. utilization, trend, SLA)

Client Manager – Qualifications:
5 years’ account management experience in the healthcare industry
Bachelor’s degree required in relevant discipline
Ability to manage projects, utilizing proven project management processes
Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency
Strong verbal, presentation, and written communication skills
Ability to interact effectively with counterparts at their assigned clients
Strong analytical and problem-solving skills
Willingness and ability to travel up to 30% of the week to client sites and corporate office, as needed

Client Manager – Qualifications Preferred:
Previous health plan experience desired
Experience in a start-up or early-stage company helpful

PM18