Association Content & Engagement Officer

Background

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international, independent medical humanitarian organisation. We help people worldwide where the need is greatest, delivering emergency medical aid to those affected by conflict, epidemics, disasters, or exclusion from health care.

MSF was founded in 1971 by a group of journalists and doctors. Today, we are a worldwide movement of more than 63,000 people, implementing and managing medical projects in close to 72 countries worldwide.

We are guided by the principles of independence, neutrality and impartiality, as described in the MSF Charter. We implement our medical programs in areas where no health or sanitary systems exist, or where health structures are overwhelmed by the needs of populations. For 50 years, we have been providing medical assistance irrespective of race, religion, gender or political affiliation. We observe neutrality in situations of conflict, and impartiality in the name of medical ethics. To ensure our independence, the majority of our funding is provided by private donations from members of the public. Additional funding may come from foundations, governments and international institutions.

MSF South Asia recruits medical and non-medical staff to join our teams here in the South Asia region and abroad. All of these people bring professional abilities, practical experience, as well as a commitment to and concern for the people they help. We are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, ability status, and all other diversity characteristics.

JOB PURPOSE

To work with MSF South Asia’s Association Manager/ & Board President in the execution of MSF South Asia Association’s member/stakeholder engagement and association activities, events and communications, in order to ensure that its vision, plans, strategy and conversations/debates are successfully communicated to the members/stakeholders, energizing engagement particularly focusing on associative life in the field (ALF). To collaborate with communication team within the Executive of MSF South Asia to link associative with executive.

MAIN FUNCTIONS AND RESPONSIBILITIES

Engagement

• To mobilise associative memberships and maintain an accurate and up to date database and membership mailing list in line with MSF’s Data Protection Policies & local compliance.
• To facilitate and support Membership transfer project in collaboration with Association Officer, Association Manager and President.
• Administer and process all requests from Association Focal Points to organise events, including identifying appropriate speakers, managing logistics for talks and acting as liaison between speakers and FPs/members.
• Maintain records of the events .
• Provide content support, speakers and materials, research for events working together with the Manager & President.
• Develop presentations for engagement that are of a high standard and keep general existing presentations updated with the latest MSF information.
• Manage association events, webinars and organise events aimed at engaging our internal networks, including association debates, webinars and support FADs in the region.
• Induction of new staff of the executive .
• Gather and evaluate feedback from completed events.
• Working with Association Officer for timely finance reimbursements and also for proper maintenance of the SARA database in line with MSF’s Data Protection Policy and local compliance.
• Engagement & Update at the South Asia Association Board Meetings & Board Meeting Minutes Compilation.
• Support and co-facilitate the ALF Program of OCA (and other OCs/OD) together with the OCA teams, the ALFie ( OCA Focal Points) and South Asia Focal Points, with guidance and support from Board, President and Association Manager.

Content Management

• Manage the association website – keep pages up to date and design new segments as and when necessary.
• Manage association member communication: Draft/curate and disseminate the association newsletters, NISAR (News Magazine) and membership emails and update of social media channels like WhatsApp groups keeping them interactive, energized and mobilised.
• Co-manage the Associative Life in the Field (ALF) program (with the Association Manager) through creation of resources, running of events, moderating WhatsApp group, supporting their initiatives, and the curation of content/composing of monthly newsletters & News Magazine, NISAR together with the communications department.
• Conceptualise/Formulate ToR, proposals, reports, and implementation plans for the SARA Associative engagement program with members, board, association team and other relevant stakeholders for associative communication and member engagement.
• Contribute to the planning and vision of the SARA Association, including internal communications of the association.
• Utilize feedback to shape the Associative engagement (ALF) program with flexibility and agility.
• Co-run the annual Focal Point Workshop (with the SARA Association Manager).
• Support the annual MSF South Asia GA event by ensuring a strong member participation & coordinating regional satellite groups to attend virtually.
• Hold debrief interviews with Focal Points to identify potential ways of energizing member engagement.
• Keep up to date with Associative developments across the MSF movement and develop simple modules/tools for member engagement in South Asia.
• Keep in close contact with returned field staff to maintain their involvement and engagement through social events, networking, and outreach to boost their associative engagement with members and board.

KEY DIMENSIONS

1700 Associative Members in the South Asia Region, currently functional with 14 Focal Points in the South Asia Region, Co-Facilitation with the South Asia Association Board of 8-10 Board members, Working Team of 3 and co-developing linkages with other associative teams across the MSF Movement under the guidance of the Manager & President.

Financial Dimensions Co-Management & administration of associative engagement events & budget for the South Asia Association with the Manager, board/committees, President & Treasurer.

Other Dimensions Facilitation/content generation/curation (finding, organizing and sharing relevant information that adds value with the association members/board) via management of website, publishing of NISAR (news magazine), monthly e-newsletters, webinars with Focal Points and mobilizing associative member engagement events.

KEY PERFORMANCE INDICATORS

-Board Meeting – Minutes & Compilation

-Management & Maintenance of Webpage

-Production and content curation of Newsletters together with Communications Department of MSF South Asia

-Content Generation/Content Curation for the website/publications

-Mobilising and supporting board, Focal Points in South Asia Region and the Manager in organizing member engagement events.

KEY INTERACTIONS

Focal Points in the South Asia Region, Association Manager & Association Officer, President, Board, International Association Communications Manager, Association Teams of other associations, Communications Department of MSF South Asia, For administrative/finance – Finance Team of MSF South Asia

Educational Qualifications and Functional / Technical Skills

Minimum Graduation Degree in Journalism, English, Mass Communications or equivalent field from a reputed institute and/or a combination of relevant professional experiences in line with the responsibilities listed in this job description.

Relevant Experience (Type of experience and minimum number of years)

• Minimum 4-5 years’ experience in managing content preferably with an NGO.
• Excellent writing, editing and proof reading skills
• Knowledge and experience of writing for the web
• Knowledge and experience of marketing content
• Excellent interpersonal skills and ability to work cooperatively in a dynamic but complex organisation
• Capacity to take initiatives and seize opportunities
• Substantial experience of producing written materials and adapting style to suit a wide range of audiences.
• Flexibility and ability to work under very tight deadlines
• Proven ability to manage projects independently
• Good knowledge of world affairs and a demonstrable understanding of and commitment to humanitarian issues

Other requirements (Behavioral, Language, Certifications etc.)

• Behavioural flexibility – Level 2
• Results and quality orientation – Level 2
• Teamwork and cooperation – Level 2
• Planning and organizing – Level 3

We offer:

• Contract duration is one year with a possibility of extension.
• A stimulating, professional environment in a reputed international organization.
• Annual Salary (before all the statutory deductions**): INR 12, 16,037 – INR 13, 68,786 (Non-negotiable).**
• 33 paid leaves (prorate from date of joining) and other leaves as per MSF Internal Regulations.
• Contributions for statutory benefit programs such as Provident Fund and Gratuity.
• Covered under Accident Insurance.
• Covered under Medical Insurance.
• Medical: MSF provides medical reimbursement for employees and their dependents as per MSF health care policy.