Associate Logistics Officer– ICA-1

UNHCR, the UN Refugee Agency, is offering an International Individual Contractor assignment at IICA-1 Level, within the Order and Delivery Management Unit –, Supply Logistics Section (SLS), Division of Emergency, Security and Supply in our Global Service Centre, Budapest, Hungary.

UNHCR is a global organization dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people. Every year, millions of men, women and children are forced to flee their homes to escape conflict and persecution. We are in over 125 countries, using our expertise to protect and care for millions.

Title: Associate Logistics Officer

Project: Oracle Transport Management

Duty station: Global Service Centre, Budapest, Hungary

Section/Unit: Order and Delivery Management Unit, Supply Logistics Section, DESS

Contract Level: UNOPS International – ICA-1 (2 positions) – equivalent to P2

Duration: 01/09/2022-31/12/2022 (possible extension)

Supervisor: Head of Order and Delivery Management Unit

Organizational Context

UNHCR undertakes procurement and delivery of approximately $1bn goods and services annually. Currently, shipment tracking is undertaken manually, based on the Excel sheets and/or accessing the online tracking tools of contracted freight forwarders.

The main logistics services comprise the following:

• International Freight Forwarding services for air, sea and land transport.

• Local/domestic transport mainly by road or air.

• Full and partial air charter (quick response/speed in emergencies) for cargo and passengers (refugee repatriation).

• Export/Import customs clearance.

• Warehousing and other value-added logistics services.

• Introduction of Oracle Transport Management (OTM) Project and its trainings.

The implementation of an automated Shipment Tracking System (OTM) is aimed at providing a professional, cost-effective tool to enable global/local delivery solutions which will lead to reduction of costs and ensure timely delivery of goods.

The OTM Project is in the deployment phase, and UNHCR/SMS is looking for an Associate Supply Officers specializing in shipment tracking to support the implementation process, assist in the preparation of OTM training documents, giving a training to freight forwarders, suppliers, consignee and end-users as well as contributing Delivery Management Unit (DMU) daily shipment tracking with freight forwarders, UNHCR Operations and Global Stockpiles.

The position

In order to address the issues related to OTM deployment, upcoming trainings and other daily DMU activities, the Supply Management Service (SMS) / DESS is planning to deploy OTM, prepare training plan and documents, finalize business impact and address changes within 2022. Also, it is expected to conduct System Integration (SIT) tests and all trainings as well as Tests (UAT) from in the near future.

It is expected that the shipment tracking process and other processes relevant to Transport Management will be further reviewed and refined as part of the Cloud ERP project. Appropriate change management plans will be established in accordance with the approach that will be established by the Business Transformation Programme. UNOPS contractors expected to contribute in above areas as well as daily DMU activities under the supervision and guidance of Head of Unit.

Monitoring and Progress Controls

The incumbents will report to the Head of Unit/Senior Supply Officer –Supply Logistics Section, who will monitor the progress of following major activities and milestones:

• Support to deploy OTM, prepare training plan and documents, finalize business impact and address changes.
• Support to implement Train the Trainer (TTT), Train the Freight Forwarders, Train the Suppliers, Train the Consignees, Train the End-Users and conducting System Integration (SIT) tests and User Acceptance (UAT). Conducting other daily DMU tasks assigned by Head of Unit.

The incumbents will contribute to OTM project including training documentation preparation and execution, deployment of project, apply changes, implementation of SIT and UAT in addition to other daily DMU activities guided by Head of Unit.

This position is located within SMS in Budapest, Hungary. The position requires close collaboration within the Divisional Business Coordinator, Oracle Team, DESS, SMS, the Shipment Tracking Project Manager as well as colleagues in Supply Logistics Section and SMS, UNHCR field operations and Global Stockpiles. The position will also engage with counterparts in the field and stakeholders across many of UNHCR’s Divisions. The incumbents will support the OTM project with the coordination of Oracle Team and DESS Business Coordinator along with Head of Unit.

• Under the Senior Supply Officer of the Head of Order and Delivery Management Unit, contribute to prepare OTM training documents for train the suppliers, freight forwarders, consignees, and end-users.
• Participates to trainings and facilitates the training sessions with the coordination of Oracle Team.
• Support to deploy OTM along with ERP Cloud Project at the later stage.
• Participates to OTM sessions, contributes to process, monitor the business impact and implementation and report to Head of Unit on the progress.
• Contributes to DMU daily activities to monitor the shipments from global suppliers to Global Stockpiles and to UNHCR Field Operations, provide inputs in case bottlenecks, arrange, and participates ad hoc meetings to address the issues if needed.
• Contributes to System Integration (SIT) tests and User Acceptance (UAT).
• Conducting other daily DMU tasks assigned by Head of Unit.
• Engage on all relevant issues related to the end-to-end SCM process, with the project implementing the new Software-as-a-Service ERP.

Essential Minimum qualifications and professional experience required

• University degree in Computer Science, Information Technology, Business Administration, Supply Chain, Logistics, or a related field.
• Proven business analysis and technical writing skills and ability to articulate complex business requirements.
• Familiarity with SaaS and cloud ERP applications for shipment tracking
• Excellent communication, presentation, facilitation, and interpersonal skills.
• Excellent written and spoken English.
• At least 3 years relevant work experience with Undergraduate degree or 2 years relevant work experience with Graduate degree or 1 year relevant experience with Doctorate degree, preferably in the delivery and transport management or related sector.
• Experience in working on projects with process re-engineering and business transformation preferably alongside system implementation.
• Sound experience in senior stakeholder management.
• Experience in logistics and transport.
• Experience in working for UN organizations / International organizations / NGOs / Public Sector.
• Experience in logistics and transport.
• Experience with implement Oracle Transport Management Cloud.
• Extensive experience in Transport Management system implementation projects.
• Experience in using Microsoft Project Online.
• Relevant Oracle Cloud certifications if any
• Knowledge of UNHCR’s other working languages (French, Spanish).

Location

Budapest, Hungary