Church World Service
Imagine waking up every morning with the chance to change someone’s life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you’re in our U.S.-based offices supporting refugees, asylees or unaccompanied children … implementing hygiene initiatives in Cambodia or rebuilding projects in Central America … or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications – you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.
The Associate Director oversees direct service staff and monitors client service provision, documentation and program compliance for all Integration Programs: Employment, Social Adjustment Services, and Refugee Cash/Medical Assistance.
Supervisory Duties:
- Oversee Integration Programs: Employment, Social Adjustment Services, and Refugee Cash/Medical Assistance.
- Provides ongoing coaching, mentoring, feedback and guidance to direct service staff to improve performance and completes annual performance evaluations for direct service staff.
- Promotes teamwork, coordinates the workload of direct service staff and delegates responsibilities; communicates regularly with the Dallas Site Director. Ensures that CWS Dallas clients receive funder-required services in a timely manner.
- Maintain relationship and communication with Texas Office for Refugees (TXOR) personnel, as well as other external communications as necessary
- Conduct regular team meetings
- Coordinates in-house support services and referrals to external service providers as necessary.
- Works with Dallas Site Director, Southwest Regional team, and CWS HQ program liaisons to provide on-going training to staff on program developments and service requirements.
- Participate in Leadership Team, and all-staff meetings.
- Conduct conflict resolution with disgruntled clients as needed
Program Management Duties:
- Oversee the management of all TXOR program budgets and conduct a thorough review of the financial situation on a monthly basis
- Conducts regular reviews of client case files to ensure quality in service provision and fulfillment of documentation requirements.
- Create / update integration-related policies as needed to ensure optimal service delivery
- Oversee audits, monitoring, and meet with donor regarding outcomes and responses with the Dallas Site Director.
- Prepare and submit yearly contract/budget proposals which includes various documents and reports
- Prepare and submit monthly and bi-annual reports to TXOR in coordination with the Site Director.
- Participate in regular TXOR meetings and quarterly community consultations.
- Develops and nurtures relationships with community partners at the local level to increase integration opportunities for refugees.
- Stays informed about refugee and immigrant issues, and available services to refugees, using current information to better identify and serve refugee clients.
- Undertake other duties as assigned by Dallas Site Director.
Education: BA and at least 2 years’ experience in refugee resettlement or related field.
Experience: The idea candidate will have previous experience in the field of direct services working with immigrant and refugee communities. They will have a demonstrated commitment to excellence with a track record that includes close attention to detail, strong project coordination and problem solving skills, previous experience with volunteer coordination, strong communication skills including in-person networking and writing skills and a high degree of cultural competency. At least 2 years of personnel management experience is required.
Must have valid driver’s license and suitable vehicle for transporting clients. (Compensation is paid by CWS for mileage when using personal vehicle.)
Must be comfortable with public speaking and representing the Immigration and Refugee Program in meetings and facilitating trainings.
Other Skills:
Superior written and verbal communication skills are required. The successful candidate must be highly computer literate, with proficiency in Microsoft Excel as well as basic MS Office functionality and high capacity in internet based research.
Competencies:
Communications: Able to communicate thoroughly and with self-confidence a broad range of information relating to program or department. Communicate detailed and/or technical information clearly, in writing and orally. Represent CWS in varied forums, effectively interpreting its mission, values and programs and inspiring audiences to support its work. Anticipate constituent needs and interests and take proactive steps to respond to them. Promote sharing of relevant information among staff and with stakeholders. Conduct negotiations with local stakeholders with integrity and sensitivity, ensuring all relevant information is clearly communicated and documented.
Constituent Relationships: Manage relationships with stakeholders and work within their structure to identify programmatic linkages, plan and implement services and activities, and coordinate resolutions to problems. Identify potential constituents with whom to build relationships and flesh out details of those relationships within the context of CWS’s mission, values and policies. Participate in developing recommendations and implementing policies governing relations with stakeholders. Resolve issues of concern to maintain effective constituent relationships.
Job Knowledge: Know the history of CWS and its place among non-governmental organizations (faith-based, ecumenical, secular, relief and development). Knows a broad range of information regarding specific program or department and use that knowledge to perform effectively and independently. Applies a depth of knowledge within area of responsibility to implement assigned activities. Uses technology in varied, creative ways to support individual and program performance. Identify learning opportunities for self and others and take/ recommend action. Interpret CWS’s policies and procedures for staff and partners, keeping the “human” side in sight. Understand general business practices that support individual and program performance. Keep up to date with “best practices” and establish or adapt procedures that balance business performance with CWS’s ministry and values.
Leadership: Accept accountability for assigned activities and adapt work style to perform independently or within a team. Recognize strengths and weaknesses in others and share knowledge to develop their abilities. Facilitate the use of skills and resources within CWS. Contribute to defining CWS’s vision and strategic planning. Manage and evaluate program and budget, recommending changes necessary to achieve goals. Enable and empower staff to take initiative and be creative.
Problem Solving: Identify problems that undermine the effectiveness of a program. Identify and implement workable solutions for program-wide problems, considering the costs, benefits and potential consequences to CWS. Provide guidance and direction to others in resolving problems, as well as independently solving problems. Determine the scope of problems, gather all necessary information, analyze impact on other areas and implement or recommend solutions. Enable others to learn from the problem-solving experience by involving them in examining and resolving problems, ensuring solutions are appropriate to the scope of the problem.
Program Planning and Management: Manage the development, implementation and evaluation of specified program activities, recommending budget, implementation steps and time frames. Lead the gathering and analysis of information from internal and external stakeholders. Make time-sensitive decisions affecting outcomes of program activities. Build consensus with colleagues, stakeholders and management in support of new initiatives. Successfully manage multiple projects simultaneously. Invite critical analysis and perspectives from stakeholders and act on their recommendations to improve program effectiveness.
Resource Building and Stewardship: Plan budget needed for program activities. Manage relationships with partners to assure continued support. Develop opportunities to build support for CWS among new partners. Manage staff and systems to make sure resources are used effectively. Promote CWS’s mission, programs and services and inspire people to support them. Interpret CWS’s policies on stewardship and accountability for its resources to the public.
Teamwork: Contribute program expertise to the work performed by the team. Promote effective interactions among team members and facilitate group discussion. Participate in identifying and establishing work needs and time lines for completion. Network with other teams to discuss activities. Identify opportunities for skill development among team members and share knowledge and experience with them. Negotiate issues that cause conflict within the team to support effective team functioning. Prepare reports about team activities and progress in achieving results.
CWS offers a competitive benefits package that includes:
- 403 (b) Retirement Plan
- Medical, Dental and Vision Insurance
- Generous Paid Time Off (21 Paid Days Off; 27 Days after 2 Years)
- 14 Official Holidays
- Sick Time Off (12 Accrued monthly)
- Life Insurance and AD&D
- Long Term and Short-Term Disability
- Employee Assistance Program (EAP)
- Health Savings Account
- Flexible Spending Accounts
- Commuter Benefits