Médecins Sans Frontières
Organization
Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization that delivers impartial medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries.
We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission.
Department
Our dynamic Development Department is responsible for raising ~ $700 million annually in private funds to meet the financial needs of our organization and to enable the independence of our humanitarian action. Our Development Department includes five donor segments (Mass; Mid-Level; Major Gifts; Foundations & Corporations; and Planned Giving) as well as Research & Analytics, Channels and CRM Strategy functions. The fundraising team is composed of almost 90 staff, mostly based in New York City, responsible for engaging the support of more than one million donors across the US.
Project
The Associate Director, Data Analytics will focus on the use of innovative reporting and advanced analytics to inform the way MSF approaches fundraising, marketing, digital communications, and supporter engagement. This includes measuring the impact of fundraising campaigns, digital platforms, and digital advertising, while also looking for new, integrated ways to build and engage our online and offline audiences. The Associate Director plays a leadership role on the Data Analytics team and contributes to the overall strategy and roadmap of MSF USA analytics work.
Leadership and Management:
• Leadership role in managing the Data Analytics team
• Contributing to Research & Analytics team and strategy
• Advise Director, Research & Analytics, and other senior leaders on areas of strategic value for focused analytics work; key infrastructure and technology needs; and approaches to scaling and automating analytics
• Interview, hire and onboard new Analytics staff
• Coordinate team workload and output
Strategy & Knowledge Development & Implementation:
• Recommend and utilize best practices (technical, legal, governance, business process) that protect MSF USA’s valuable data assets and democratize their use by business stakeholders
• Provides analytics support for revenue projections, identifying trends in the file and analysis for quarterly, annual planning and board reports.
• Will work with staff in developing data analysis tools, reports and models, using advanced data analysis techniques and artificial intelligence.
• Participates in discovery processes with stakeholders to identify the business requirements and makes recommendations for data analytics, and supervises projects in alignment with team objectives
• Use transformation tools (e.g., Python, Tableau Prep) to maintain a well-tested analytical layer (e.g., modeling donor data from multiple sources into an event stream)
• Use and mentor others on the team on data warehousing and analytics best practices to keep our analytics swift and reliable
• Advise CRM Strategy team on architecture decisions that impact data quality
• Collaborate with infrastructure and technical teams in MSF-USA to architect complex data pipelines, plan work, and set team policy
• Present technical projects and explain technical options to technical and non-technical audiences
Tasks
Documentation, Reporting & Data Management:
• Participate in the evaluation, selection and development of data analysis products and dashboard and reporting tools
• Lead the process of documentation within the Data Analytics team
Policies and Procedures:
• Contribute to data quality and data governance policies and procedures, including but not limited to implications regarding data use, acquisition, retention, destruction, archiving, and ethics
Communication:
• Support and, as appropriate, develop ongoing communication loops with business stakeholders to inform them of upcoming products and service releases, promote opportunities for collaboration, and solicit feedback and feature requests
• Facilitate the internal communication of data visualizations, data analytics products and dashboards
Qualifications
Required
● Minimum 10 years related work experience or an equivalent combination, including at least 3 years’ experience at a senior management level, preferably in a non-profit and/or marketing environment.
● Proven ability to access, manipulate and utilize relational data
● Experience leading and managing a large multi-disciplinary team or complex program.
● Experience cultivating and managing relationships with senior level executives, and/or external marketing contacts
● Experience fostering an environment of creativity and professional growth
● Experience in program management, including broad financial responsibility and measuring results of strategic plans and programs.
● Experience with PC operating systems and hardware, office productivity/graphics software and desktop utilities.
Preferred
● Extensive experience with SQL and data warehousing concepts.
● Experience with statistical software package (SPSS, SAS, STATA, or equivalent)
● Web analytics experience.
● Master’s degree or extensive professional experience.
● Extensive management experience including ability to motivate, lead, set objectives, manage performance, and help with conflict resolution on a large multi-disciplinary team.
● Excellent writing, presentation, communication, mediation, and negotiation skills.
● Experience developing, implementing, measuring, and evaluating multifaceted strategic marketing initiatives, plans and programs.
● Non-profit fundraising experience
● Familiarity with Salesforce platform
Expected to work in a hybrid work environment with the ability to come into either the NYC office or regional hub (Washington, DC or Bay Area, California) a minimum of 2 times a week.
We offer a generous comprehensive benefits package inclusive of Wellness initiatives to support a healthy work life balance
No phone calls or emails please. Only shortlisted candidates will be contacted
Application Deadline: Open Until Filled
Your Safety Matters: Vaccination and booster against COVID-19 is a requirement at MSF – USA
Equal Employment Opportunity and Non-Discrimination:
MSF-USA is committed to building a diverse, unbiased, and inclusive workforce. MSF-USA is an equal opportunity employer; we recruit, hire, train, promote, develop, and provide other conditions of employment without regard to a person’s gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences consistent with applicable laws. This includes providing reasonable accommodation for disabilities, or religious beliefs and practices. Members of communities historically underrepresented in the Humanitarian Aid sector are encouraged to apply.
If you have a disability of some kind and are interested in applying for employment and need special accommodations to use our website to apply for a position, please contact Human Resources by emailing us: [email protected]. Reasonable accommodation requests are considered on a case-by-case basis.