Associate Director, Business Development

Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn’t this exciting?!

It certainly is for our international community of over 1,200 employees, based in over 20 locations globally! Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse. We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs – Push boundaries, Ask for and give feedback, Take ownership, and Help each other – in everything we do. We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?

What you’ll do

• Develop and maintain a high-quality portfolio of mobility products for Klook’s rapidly growing, global customer base.
• Acquisition: Identify the best products based on current demand and sales potential and bring them onboard the Klook platform. Supervise onboarding of products, with support of local team members, editorial and quality control teams.
• Account management: Cultivate relationships with partners to help maximize their sales potential on Klook’s various distribution platforms. Communicate Klook’s business strengths and brand value to suppliers.
• Optimization: Continuously ensure the quality of products, in terms of pricing, inventory, and content, maintain a market leading position at all times.
• Coordination: Work closely with various functions in the company – marketing to maximize sales, operations to improve efficiency, revenue to optimize pricing, customer services to drive satisfaction and repeats, finance to ensure accurate payment and minimise risk, and media team to secure marketing funds from suppliers.
• Market updates: Identify market trends and provide market & competitor updates through on-going research and analyses.
• Influence: Represent Klook to build our profile with key destination influencers in the country (e.g. DMOs, tourism bureaus, trade organizations, etc.)
• Leadership: Build and lead a strong business development team to deliver tangible results in each of the above areas. As an agile and fast growing company, this person should prepare for expansion, redundancy, coaching, evaluation, striving for upward mobility of the entire team.

What you’ll need

• Minimum of 10 years of experience in Business Development / Account Management
• Familiarity with e-commerce and/or technology (eg. connectivity) is a must
• Experience with mobility products, experience with attractions, activities, tours and transportation would be advantageous.
• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required.
• Proven ability to develop and retain high quality talent in multicultural teams
• Operational excellence mind-set and experience. Data driven. Excellent problem-solving skills.
• Adept at simplifying complexity and developing scalable propositions.
• Educated to degree level or equivalent work experience; additional qualifications in relevant areas highly desired.
• Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapts to varied situations.
• Analytical with a strong bias for data-based decisions, able to gather and synthesize data from multiple sources
• Team Player with the ability to work across a matrix environment in a fast paced environment and constantly evolving environment
• English language skills are a must

What You’ll Get

• An environment that values honesty, transparency and respect with awesome co-workers
• The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.