Associate Data Program Consultant – Modernize Install Base

Our Sales Operations team is at the heart of developing sales processes and procedures for administering, fulfilling and communicating both online and offline orders. A link between sales and other operational functions, we use our peerless expertise to evaluate and implement improvements to sales programs and processes – from planning and prioritization to pricing and margin strategies, sales automation, reporting and more. Put simply, we make sure the process of getting our ground-breaking products and services to customers as simple and seamless as possible.

Join us as a Senior Analyst on our Sales Operations team in Bangalore to do the best work of your career and make a profound social impact.

What You’ll Achieve

As a Senior Sales Operations Analyst, you will enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. You will play a meaningful role in meeting customers’ needs, as well as crafting and maintaining a global portal for customer accounts. You will build positive relationships, ensuring an outstanding experience for both our customers and our sales teams.

You Will

• Analyze & Report – Working in collaboration with Senior DPC team member(s) in their efforts to drive Tech Refresh, the Associate DPC is responsible for analyzing asset data, Tech Refresh activity, and to-date performance for their geography.
• Communication & Stakeholder Engagement – Responsible for articulating the complete Tech Refresh vision, strategy, and most importantly the responsibilities and processes which are directly tied to MIB success metrics.
• Asset and Opportunity Management – Engages the field to encourage and drive linkage of refreshing assets to Tech Refresh Opportunities.
• Asset Reviews – Responsible for managing resources and cross functional departments when coordinating regular asset review meetings alongside their Senior DPC
• System Maintenance/Updates – Uses SalesForce.com and PowerBI reporting daily ensuring all data is accurate and up to date.
• Incentive Registrations, Tracking, Reporting – Associate DPCs are responsible for assisting the Senior DPC in registrations, responding to requests for information, addressing responses to registration Outreach processes with reps, etc.

Take the first step towards your dream career

Essential Requirements

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

• Previous experience in a sales support role would be a distinct advantage.
• Excellent communication skills, in both written and oral (including presentation) environments. Fluency in written and spoken English
• Problem solving and consultative skills
• Demonstrable experience in customer support
• Detailed working knowledge of Microsoft Office product suite (Intermediate level in Excel).

Desirable Requirements

• 3+ years relevant experience
• Bachelors (Non-Technical)
• Experience of Salesforce.com is desired but not required as training is provided.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 30th Jan

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

Job Id: R159565Job Function: Sales Operations