Assistant Store Manager (6 months fixed term) – Batavia Stad

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.

As an Assistant Store Manager, you are responsible for supporting the Store Manager in the day to day running of the store and provide total customer satisfaction to meet the needs of the customers, according to New Balance standards. As a brand ambassador, you will help drive team and store performance, embracing New Balance values in a fast paced and energetic environment.

Major Accountabilities

• Allocates resources and organizes processes to boost the efficiency and productivity in different situations
• High knowledge of retail KPIs taking decisions aiming to the improvement of store results
• Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency
• Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
• Understands customer expectations and train your team to always reach or exceed their expectations
• Guides and provides training to all team members in terms of products, NB technologies and seasonal products
• Co-ordinating rota
• Minimises losses implementing, monitoring and tracking all procedures of loss prevention
• Supports the recruitment, induction, training and development of the store team
• Carries out administration tasks
• Key holder
• Dealing with enquiries and escalation route for customer complaints
• Understanding and supporting store operations, policies and procedures via the retail game plan
• Effective store merchandising
• Helping organise promotions
• Co-ordinating deliveries
• Active member of the retail store carrying out Retail Associate duties – sales, customer service, stock control.

Requirements For Success

• Previous experience in a supervisory position
• 2 years retail experience
• Ability to lead and coach a team
• Motivation/positive attitude towards sales
• Reasonable knowledge of numeracy and literacy
• Ability to perform basic maths and general retail operational processes
• Excellent attention to detail
• Must demonstrate customer service skills,
• Excellent communication skills and enjoy working with people on a daily basis
• Team player
• Ability to lift 7-20Kg
• Flexible work schedule includes weekends and holidays

Equal Opportunity Employer

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.