Welcome to voco™, IHG’s new upscale brand.
Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that stand out from the crowd.
Becoming part of the family, everyone’s a host…
Every great stay starts with a great host, who are the beating heart of our hotels. Our teams are there when people need them but, give them space to relax. It’s these thoughtful touches that give our service the balance guests adore: natural and easy-going but, also friendly without being over the top.
voco Dubai Palm The Palm is conveniently located on the trunk of the manmade island while being part of the newly launched “Palm West Beach”, a trendy and vibrant spot with an array of exceptional dining concepts. The 141 keys property is scheduled to open its doors to guests in early 2022.
Your day to day
As Assistant Restaurant Manager, you’ll manage the overall restaurant operations to achieve business objectives through guest focused service delivery.
You responsibilities are:
Set-up restaurant operating standards and train hosts in how to carry out the tasks
Effectively manage the restaurant by ensuring the following:
Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
Adhere to opening and closing procedures
Adhere to bill paying procedures
Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc
Personally meet and farewell a maximum of restaurant guests
Encourage and motivate staff to provide optimum service during all shifts
Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
Develop and implement Promotions Calendar for F&B products in restaurant
Manage special event concepts
Anticipate market changes and review operations when necessary
Conduct competitor analysis
Create positive publicity opportunities
Manage customer database and utilise effectively
Manage effectively the performance of individuals and the team
Up-sell property facilities
Actively pursue cost saving measures
Recycle wherever possible
Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific
Manage wage and beverage cost, other expenses
Analyse food and beverage statistics through point of sale system
What we need from you
5 years related experience including at least 2 years in same capacity or an equivalent combination of education and experience.
Good practical, operational and adequate administrative skills.
Strong leadership skills
A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco™ service standards
A true “team-player” mentality and flexible attitude towards a diverse set of tasks
Excellent communication skills
What we offer
We’ll reward all your hard work with great salary and benefits – in addition to career development, employee room discounts and great work culture. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics.
As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.com to find out more about us.
At IHG, we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.
We are an equal opportunities employer.
Job Reference: EMEAA27798
To apply for this job please visit ae.indeed.com.