Assistant Operation Manager

Our client is an international market-leading global provider of credit management services with more than 10,000 dedicated professionals who serve around 80,000 companies in 25 countries. They offer services designed to measurably improve clients’ cash flow and long-term profitability by managing customers late payments and collections as well as purchasing receivables.

We are currently seeking a people-focused and result-driven Assistant Operation Manager to join our team in Málaga, Spain and begin an exciting career within a newly state-of-the-art newly established contact center. The Assistant Operation Manager works in close collaboration with the operations manager and will be responsible for contact center operations, aiming for maximum efficiency, cost-effectiveness. The Assistant Operation Manager implements call center strategies to deliver operational and financial targets; manages staff, improves systems and processes, and ensures that customers receive a professional and consist high quality service and great customer experience through a variety of customer contact channels.

As an Assistant Operation Manager you will:

• Direct, lead, train, support and motivate the team of supervisors
• Organize and supervise the activity of the service that is offered to the internal and external clients and customers
• Work to ensure quality, efficiency and profitability as well as personnel satisfaction in the teams
• Lead projects and/or assignments given and initiate proposals for improvements
• Work towards targets and goals

We are looking for candidates that demonstrate:

• Relevant education and experience
• Previous experience leading a group of supervisors or team leaders. being manager for team leaders is considered a plus
• High Level of English (oral and written) and one or more of the Scandinavian languages is an advantage
• Self-starter, ability to quickly understand relevant systems, processes, and procedures.
• Strong organizational and planning skills in a fast-paced environment.
• Analytical, problem solving, result driven mindset, with experience in presenting data.
• Outstanding communication , interpersonal, and management skills
• Creative and Innovative; ability to suggest improvements, think out of the box.
• Adaptable, flexible, agile and practical with change management .
• Positive, patient, resilient to stress ability to multi-task and used to work in challenge and changing business environments.
• Proficient in MS Office (MS Excel, MS word, MS PowerPoint)

We offer you more than a job

.

• Appealing remuneration package.
• Professional growth and development opportunities in a diverse and international financial working environment.
• Onboarding and continuous training programs to develop your skillset and ensure your success.
• Modern central offices located in Mijas, Málaga/ Spain
• Work-life balance integration.