Assistant Information Systems and Telecommunications Officer, NOA

UN Office for the Coordination of Humanitarian Affairs

Org. Setting and Reporting

This national professional position is located in the Information Services Section (ISS), Information Management Branch (IMB) of the Office for the Coordination of Humanitarian Affairs (OCHA), based in Istanbul, Turkey. OCHA is part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures there is a framework within which each actor can contribute to the overall response efforts. OCHA’s mission is to mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors in order to alleviate human suffering in disasters and emergencies; advocate the rights of people in need; promote preparedness and prevention and facilitate sustainable solutions. The Information Management Branch (IMB) is responsible for strengthening the capacity of OCHA to deliver more credible, comprehensive and evidence-based situational awareness to the humanitarian system, one of the five core functions of OCHA.

The Assistant Information Systems & Telecommunications Officer Officer/NOA reports to the Chief of the Information Services Section


  1. Ensure effective, reliable network administration focusing on achievement of the following results:
    • Update network and systems to ensure that they are secure and using the most current technology
    • Make sure the local Microsoft Outlook server functions properly with close cooperation with HQ ICT
    • Maintain security firewall system, maintain and update antivirus software, maintain back up update
    • Respond to ICT Support requests in a timely fashion to ensure minimum disruption
    • In charge for network monitoring services
  2. Ensure high level professional supports with solution-oriented approach for hardware and software at all time with focusing on achievement of the following results:
    • Prepare hardware specifications for users align with ‘ One ICT Box”- standard conformity HQ
    • Liaise with vendors for maintenance, delivery of hardware, software, and other services
    • Make sure hardware is functional in the OCHA office
    • Support software selection and troubleshooting
    • Ensure printers are functioning, periodically maintained.
    • In charge for office and LAN management blueprint
  3. Ensure high level professional support for ICT functioning with focusing on achievement of the following results:
    • Facilitation on remote connections for teleconferences using VTC/Webex/Skype-any connection using web-based streaming
    • Periodic upgrade of OS to all hardware
    • Ensure adequate stock supplies of ICT consumables (cartridges/non-standard IT equipment) by maintaining tracking of the usage and replenishment of stock with no disruption in operation
    • Established tracking system for hand-over of office equipment/loan to staff member, recovery of loan equipment
    • Maintain inventory of equipment, propose to head of Administrative unit for any disposal of obsolete office equipment
    • Establish guideline on the protocol of using office smart phone during mission outside the country/personal usage
    • Provide supports for tips on minor trouble shooting and advice on how to apply business apps
  4. Ensure supports for IT and business continuity plan, disaster recovery and security related matters:
    • Update and circulate regularly Business Continuity Plan (BCP), and support for test it twice/year
    • Serve as alternate for agency security focal point through closely liaising with UNDSS and other agencies security focal point
    • Facilitate for arranging security briefing by UNDSS for new staff/surge mission
    • Regularly update staff resident address/contact detail to be shared with UNDSS
    • Tracking and monitor for any mandatory training of security related matters (BSAFE/SSAFE)



Knowledge of administrative, budgetary, financial and human resources policies and procedures. Conceptual analytical and evaluative skills to conduct independent research and analysis. Ability to identify issues, formulate opinions, make conclusions and recommendations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.


Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.


Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.


First level university degree in computing, information technology, management information system or related field is required.

Work Experience

Two years of progressively responsible experience in Networking support or related field is required.

Experience in Microsoft Operating Systems, Microsoft Office Solution, system installation and configuration or related area is required.

Experience supporting clients using MS365 applications is required.

Experience in using cloud services is desirable.

Experience in ICT inventory management process and systems is desirable.

Experience in working in the UN Common System rules and procedures or other comparable organization is desirable.

Experience in international humanitarian response is desirable.


French and English are the working languages of the United Nations Secretariat. For the position advertised, fluency in English and Turkish is required. Knowledge of French is desirable.


Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.

Special Notice

This position is funded for a finite period of one year. Extension of the appointment is subject to extension of the mandate and the availability of the funds. The contract will be administered by United Nations Development Programme (UNDP) on behalf of OCHA.

Appointment against this post is on a local basis.

Staff members are subject to the authority of the Secretary-general and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

An impeccable record for integrity and professional ethical standards is essential.

Candidates for the National Professional Officer category shall be of the nationality of the country where this position is located (limited to Turkish nationals).

Please note that the selected candidates may be requested to work remotely (due to Covid-19 restrictions) for an initial period upon onboarding.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the Inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in Inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


How to apply

Apply here.