Waldorf Astoria Hotels & Resorts, Hilton
An Assistant Housekeeping Manager with Waldorf Astoria Hotels and Resorts is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria’s rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it���s with… Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.
What will I be doing?
As an Assistant Housekeeping Manager, you are responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Housekeeping Manager would also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:
��� Oversee housekeeping operations
��� Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
��� Operate within departmental budgets through effective stock and cost controls and well managed schedules
��� Set departmental targets and objectives, work schedules, budgets, and policies and procedures
��� Monitor the appearance, standards and performance of the Housekeeping team with an emphasis on training and teamwork
��� Ensure team members have an up-to-date knowledge of all room categories and amenities
��� Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
��� Ensure staffing levels cover business demands
��� Ensure ongoing training
��� Ensure communication meetings are conducted and post-meeting minutes generated
��� Manage staff performance issues in compliance with company policies and procedures
��� Recruit, manage, train and develop the Housekeeping team
��� Competent in property management systems
��� Assist other departments wherever necessaryWhat are we looking for?
An Assistant Housekeeping Manager serving Hilton Worldwide Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
��� Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
��� High level of commercial awareness and cost control capabilities
��� Previous experience of managing a department and Profit & Loss account
��� Excellent leadership, interpersonal and communication skills
��� Committed to delivering high levels of customer service
��� Ability to work under pressure
��� IT proficiency
��� Excellent grooming standards
��� Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
��� Familiar with Property Management SystemsWhat benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about Waldorf Astoria Hotels & Resorts — offering the opportunity to visit extraordinary places with one singular experience.
Numerous landmark hotels around the world
More hotels in construction
Offering world-class spas
Gorgeous golfing destinations
To apply for this job please visit jobs.hilton.com.