Asociado al Pormenor

The Retail employee performs guest service by providing information to the guest about the store and retail products, assisting guests with merchandise, handling and care of the merchandise, and assisting the cashier when needed; acting in a manner that conveys the highest possible degree of hospitality. The Retail employee assists in identifying and solving present and potential guest service issues.

Responsibilities and essential job functions include but are not limited to the following:

• Performs guest service by accepting payment from guests, providing information about the store and acting in a manner that conveys the highest degree of hospitality
• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Cracker Barrel Old Country Store
• Greet guests in a friendly manner
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example
• Carefully monitors the operation of the stores and assists the manager in identifying and solving present and potential guest problems
• Follows Cracker Barrel Old Country Store operational policies and procedures to ensure the safety of all employees and guests during each shift
• Maintains a clean and organized workspace
• Maintains regular and punctual attendance

Cumplir esta promesa significa monitorear los problemas de salud publica que pueden afectar a nuestros empleados, incluyendo el brote de Coronavirus COVID – 19.

Para garantizar la seguridad de todos en nuestras tiendas, cumplimos con las pautas del CDC y las regulaciones federales, estatales, y locales. Se han implementado protocolos mejores de seguridad, limpieza, y desinfección que incluyen todos los empleados usando máscaras, usando menús que se pueden limpiar y eliminando artículos de mesa de alto contacto como saleros, condimentos, y juegos de clavijas. Además, los gerentes en cada tienda han sido equipados con termómetros para realizar pantallas de bienestar diarias de todos los empleados para garantizar un entorno seguro para nuestro equipo e invitados

Responsabilidades:

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards and cash handling and store safety and security, with or without reasonable accommodation
• Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication
• Comply with a dress code that prohibits displaying tattoos, piercings in excess of one per ear, and unnatural hair colors, such as blue or pink
• Available to perform many different tasks within the store during each shift

Aptitudes:

• Read, write and comprehend the English language
• Stand for long periods of time
• Lift a maximum of 25 pounds overhead for stocking merchandise
• Working knowledge of math, numbers, money counting and making correct change
• Work at a pace consistent with changing business volume and demands
• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

NOTA: El racismo, ya sea abierto o perpetuado a través de prejuicios inconscientes, no tiene lugar en Cracker Barrel Old Country Store, y nuestra Misión y la Promesa de la Gente están firmemente arraigadas en el principio de valorar lo que todos aportan a la mesa. Nuestros empleados trabajan duro para garantizar que nuestra marca, que se basa en la genuina hospitalidad y nostalgia, represente solo lo que es bueno de esas cosas. Aunque nuestra decoración y comida pueden remontarse a tiempos anteriores, nuestra cultura inclusiva y nuestras creencias sobre la igualdad y la diversidad no lo hacen.