Application Support Analyst – Combined Apps Team

ROLE PURPOSE:

As a member of the Global IT team and reporting into the Combined Apps Team Lead, the post-holder will be one of a dynamic team supporting a range of critical global SCI/SCA applications. The role will take the primary responsibility for Level 2 service and administration for the data gathering applications Kobo Toolbox and CommCare. This includes acting as SME and ensuring all Level 2 incidents and escalations to the vendors are met within the terms of the service agreements. Additionally, the role will provide secondary coverage for other global applications supported by the Combined Apps Team.

EXPERIENCE AND SKILLS

Essential

• Experience working in IT Service Management, managing and prioritizing an incident queue.
• Excellent customer service and technical troubleshooting skills.
• Proactive and able to communicate effectively with all levels of the organisation including international staff around the world.
• Ability to work independently without direct supervision.
• Ability to work in a geographically dispered team.
• Ability and willingness to learn and implement new technologies.
• A commitment to the mission, vision and values of Save the Children.

Desirable

• Knowledge of, or interest in international development, humanitarian assistance, children’s rights, and current affairs.
• Experience working with KoBo Toolbox and/or CommCare.
• Experience working with JIRA.
• Knowledge of ITIL concepts.
• Experience of managing project activites and deadlines, preferably in an international NGO environment.